US-Manager

Apple Inc.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Apple Inc. is seeking a US-Manager to lead a store team in New York, fostering ownership among staff and delivering exceptional customer experiences on the sales floor.

You will guide the technical support and training teams while partnering with business leadership to ensure smooth operations. You will hire, train, and develop team members, oversee inventory and merchandising, and embody Apple's simplicity in daily workflows.

Qualifications

• Leadership to develop high-performing teams delivering positive customer experiences.
• Proven ability to diplomatically manage commitments to customers, staff, and operations.
• Able to adapt to a fast-paced, changing retail environment.

Responsibilities

• Inspire and guide the talent providing service, training, and support.
• Oversee hiring, training, and development across the team.
• Manage inventory control and visual merchandising.

Skills

Leadership

Customer experience

Stakeholder management

Adaptability

Job description

US-Manager

Weekly Hours: 40

Do you have a passion for teaching and building relationships with others? Keeping an Apple Store thriving requires a diverse set of leadership skills and as a Manager you're a master of them all. In the store's fast-paced dynamic environment you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn shop and get support. Most importantly you share the Apple vision with employees and customers.

Key Qualifications

• Proven ability to drive amazing customer experiences — and results — through team development.
• Experience with diplomatically managing multiple commitments to customers staff and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment.

Description

As a Manager you're responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere you guide the talent that provides technical support and training while working in partnership with the business team. And behind the scenes you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job and you make it look easy.

Education & Experience

Additional Requirements

• You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
• Cross-industry experience is welcome.
• You have a passion for learning about Apple technology and products.
• Multilingual ability is a plus.
• You'll need to be flexible with your schedule. Your work hours will be based on business needs.