US Lead, Medical Info & Medical Review

Boehringer Ingelheim; Ridgefield (CT); On-site; USD 180,000 - 240,000; Full time

Job summary

Boehringer Ingelheim is seeking a US Lead for Medical Information and Medical Review to drive strategic direction across medical inquiry management, governance, and content strategy. This role partners with regulatory, legal, and global teams to deliver scientifically rigorous communications for the US portfolio.

The position emphasizes enterprise risk mitigation, innovative content development, and omnichannel delivery, including AI-enabled approaches, to ensure timely, compliant medical

Qualifications

• Experience leading Medical Information and Medical Review teams in a large pharma setting.
• Proven ability to translate medical priorities into actionable US operating plans.
• Strong collaboration with Regulatory, Legal, and Medical Affairs functions.

Responsibilities

• Lead US MI/MR operations and governance, ensuring compliant medical communication.
• Oversee content strategy and external collaborations to drive measurable outcomes.
• Manage MeRIT, QA calibration, and escalation pathways for enterprise issues.
• Direct optimization of global content and omnichannel delivery models.
• Oversee MI vendor quality and MIMS budget within ED cost center.

Skills

Medical Information

Medical Review

Leadership

Strategic planning

Tools

AI-enabled workflows

Job description

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides an opportunity for all employees to collaborate internationally, offering visibility and the opportunity to directly contribute to the company's success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The US Lead, Medical Information & Medical Review (MI&MR) is accountable for operationalizing the strategic direction set by the ED, Scientific Affairs and ensuring the effective execution of enterprise-aligned Medical Information and Medical Review activities. This role supports Boehringer Ingelheim (BI) and Clinical Development and Medical Affairs (CDMA) objectives by enabling scientifically rigorous, compliant, and customer focused medical communication across the entire US Human Pharma portfolio.

As US functional lead of Medical Information and Medical Review, this role provides US operational leadership and strategic input across medical inquiry management, medical review governance, and scientific content strategy. The position operates in close partnership with peer leaders across HPRC (MLR) review functions, including the Executive Directors (EDs) of Regulatory Affairs Ad Promo Review and Legal Review, and serves as a key advisor up to ED/VP level, escalating SVP-level matters through the ED, across US CDMA and Commercial organizations and cross-TA Global Medical teams. This leader of leaders role supports enterprise risk mitigation, escalating material reputational, regulatory and financial risk to the ED.

This role also serves as a key US contributor to Global Medical Information and MLR strategy, contributing US input on US-first approaches, optimizing strategies for globally leveraged content, advancing innovative content development and delivery models, and evolving technologies such as artificial intelligence (AI). The US Lead ensures that planning, execution, external collaboration, scientific exchange, omnichannel design and integration, and insight generation deliver measurable outcomes aligned with therapeutic area priorities and the needs of healthcare professionals, patients, regulators, and payors. The US Lead directs the optimizing of global standard scientific response content (gSSRC) co creation and US MI responses. This role directs the customer contact center Medical Information content utilization (potentially including management and orchestration of contact center operations), oversees MI vendor(s) quality, drives process improvement, and manages the operational MI&MR budget within the ED cost center.

Duties & Responsibilities

Strategic Focus

• Translates HP Medicine priorities, portfolio needs, and customer expectations into the US MI&MR operating plan and ensures execution
• Accountable for the performance and outcomes of the MI&MR organization in developing, reviewing, and approving TA aligned medical resources
• Anticipates changes in the external scientific, regulatory, and healthcare environment to adapt MI strategies and approaches to MR
• Provides the vision for the impact and incorporation of Artificial Intelligence into workflows to optimize quality, speed and resource allocation
• Oversees customer interaction and inquiry analysis to measure impact and value and generate actionable insights that inform strategy and content development
• Utilizes Key Performance Indicators to drive operational efficiency and effectiveness
• Drives process improvement initiatives, including evolution of global MI/MR process documentation, platforms, and omnichannel delivery models
• Ensures speed and efficiency, while elevating impact and value of MI and MR
• Provides second line escalation and governance oversight for Medical Review Issue Triage (MeRIT) and QA Calibration, exercising decision authority on unresolved or enterprise level issues, aligning cross functional leadership on corrective actions, and recommending to the ED when policy, standards, or operating model changes are required to protect HPRC integrity and enterprise outcomes

Partnerships

• Raises policy considerations and emerging risks to the ED and senior BI leadership as directed, including implications of new technologies such as AI enabled capabilities
• Represents MI&MR in internal and external forums to support stakeholder understanding of MI&MR strategy, value, governance, and processes
• Sponsor or influence cross-functional initiatives, evolve company policies, and shape future-planning
• Drives the evolution and innovation of MI and MR fields in conjunction with both internal leaders and those at other organizations and industry groups including the Medical Affairs Professional Society (MAPS), PhactMI, MILE, and DIA
• Contributes to white papers and strategizing on the impact of groundbreaking technologies such as Artificial Intelligence Large Language Models (AI LLMs)
• Partners with global and local business stakeholders and leaders

Talent Development

• Accountable for talent strategy across MI&MR, including identification, hiring, development, and retention in partnership with HR
• Leads and develops first line leaders and senior professionals, ensuring clarity of roles, responsibilities, and performance expectations
• Oversees the MI MASC fellowship program
• Builds and sustains a skilled, engaged, and future ready MI&MR organization