US-Lead

Apple Inc.; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Apple Inc. is seeking a Lead for Apple Retail to drive customer engagement and sales while guiding the store team to deliver an exceptional, inclusive customer experience. You will mentor the team, coordinate store floor operations, and ensure alignment with leadership on goals and performance.

The role focuses on serving customers, supporting colleagues, and upholding Apple’s values in daily activities, including working a schedule that may include nights and weekends.

Qualifications

• Experience in retail or sales, or related work experience.
• Experience mentoring or leading others.
• Availability to work a schedule including nights, weekends, and holidays per local laws.

Responsibilities

• Lead by example, mentor and engage customers to drive sales and loyalty.
• Organize sales floor workflow and communicate with team and leadership to optimize the customer experience.
• Handle store opening/closing procedures, cash management, and overrides as needed.
• Provide exceptional customer service and support across store areas.
• Foster an inclusive environment and demonstrate Apple values of inclusion and diversity.

Skills

Leadership

Mentoring

Customer service

Communication

Attention to detail

Analytical

Initiative

Reliability

Retail experience

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store.

Description

Lead, act as a role model, mentor, and encourage customer engagement.Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.Energize, inform, and align team members on store performance goals, priorities, and communication.Attend to time-sensitive team member feedback, questions, and concerns, and elevate issues to Store Leadership as appropriate.Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

Preferred Qualifications

• Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
• Resolve conflict and settle differences in productive ways.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organization skills.
• Work autonomously and be willing to take initiative without close supervision.
• Drive results both individually and through enabling others by leading and collaborating.
• Allocate resources and adjust processes to provide an exceptional customer experience.
• Communicate effectively and tailor your communication style to different audiences.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

• Learn about accessibility in Apple’s workplace
• Learn about reasonable accommodations for job applicants