US-Lead

Socket.dev; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Apple Retail in Buffalo, NY is seeking a Lead to support the Store Leadership team. You will mentor the team, engage customers with product knowledge, and help drive sales while upholding Apple’s standards.

You will organize the floor, communicate goals, and ensure readiness for opening and closing. You’ll address customer needs and collaborate with leadership to deliver an exceptional, inclusive shopping experience.

Qualifications

• Experience in retail or sales.
• Experience mentoring or leading others.
• Available to work nights, weekends and public holidays as needed.

Responsibilities

• Lead, mentor, and energize the store team to deliver exceptional customer service.
• Organize sales floor and store communications to optimize the customer experience.
• Convey sales strategy and updates to team in a timely manner with leadership partnership.
• Motivate team to meet performance goals through open dialogue and collaboration.
• Support opening/closing procedures, cash handling, and overrides as needed.
• Provide customer service across store areas and resolve issues efficiently.
• Foster an inclusive environment by respecting differences.
• Uphold Apple values in daily store operations.

Skills

Retail leadership

Mentoring

Customer engagement

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.

A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store.

DESCRIPTION

Lead, act as a role model, mentor, and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.

Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience. Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.

Energize, inform, and align team members on store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and elevate issues to Store Leadership as appropriate. Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

MINIMUM QUALIFICATIONS

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

PREFERRED QUALIFICATIONS

You can:

• Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
• Resolve conflict and settle differences in productive ways.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organization skills.
• Work autonomously and be willing to take initiative without close supervision.
• Drive results both individually and through enabling others by leading and collaborating.
• Allocate resources and adjust processes to provide an exceptional customer experience.
• Communicate effectively and tailor your communication style to different audiences.