US LBM Business Process Lead Analyst

Freddie Mac; United States; Remote; USD 81,000 - 119,000; Full time

Job summary

An established industry player is seeking a Business Process Lead for CPQ to enhance their configure, price, quote system. This role is pivotal in optimizing sales operations and driving growth through effective management of the CPQ platform. The ideal candidate will bring strong technical skills and problem-solving abilities, ensuring seamless integration with other business systems. This position offers the opportunity to influence key business processes and collaborate with cross-functional teams, all within a dynamic and empowering work environment. If you thrive in fast-paced settings and are passionate about driving efficiency, this role is perfect for you.

Qualifications

• 3-5 years of experience as a CPQ Analyst or similar role.
• Strong technical skills in CPQ software configuration and support.

Responsibilities

• Configure and maintain the CPQ system to support sales operations.
• Provide day-to-day support and training for CPQ users.

Skills

CPQ Software Configuration

Problem-Solving

Technical Troubleshooting

Communication Skills

Detail Orientation

Project Management

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

CPQ Platforms

CRM Systems

ERP Systems

Job description

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

A Brief Overview
The US LBM Business Process Lead for CPQ, will play a crucial role in managing and optimizing our CPQ (configure, price, quote) system to support sales operations and drive business growth. This person will be responsible for building standard business processes, configuring, maintaining, and enhancing the CPQ platform, as well as providing support to users across the organization. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience with CPQ software.

Pay Range: $81,000.00 - $118,300.00 annual salary.

What you will do

• Configure and maintain the CPQ system to support complex product and pricing configurations, including rules, workflows, and approval processes. Ensure the system is aligned with business requirements and sales processes.
• Provide day-to-day support to CPQ users, including troubleshooting issues, answering questions, and providing guidance on system usage and best practices. Act as the primary point of contact for CPQ-related inquiries.
• Collaborate with stakeholders to identify opportunities for system enhancements and improvements. Develop and implement solutions to optimize the CPQ platform, increase efficiency, and enhance user experience.
• Manage integrations between the CPQ system and other business systems, such as CRM and ERP platforms. Ensure data accuracy and consistency across systems and troubleshoot integration issues as needed.
• Develop training materials and documentation to support CPQ users, including user guides, process documentation, and training sessions. Conduct training sessions to onboard new users and provide ongoing education.
• Conduct testing and validation of system changes, enhancements, and new features to ensure accuracy and functionality. Coordinate user acceptance testing (UAT) and gather feedback for continuous improvement.
• Support users of implemented solutions in the proper and most effective utilization of the applications. Provide transaction assists and troubleshooting as needed.
• Analyze and catalog key business processes to serve as a reference for current and future project efforts.
• Negotiate the introduction of new business processes with the affected organizations. Influence applicable USLBM leadership to foster the acceptance and buy-in of required process changes.
• Maintain a deep understanding of benchmark business practices utilized throughout the industry and at other benchmark organizations.
• Measure the impact of best practice initiatives by capturing and maintaining before and after financial and operational metrics.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• Bachelor's degree in information technology, Computer Science, or related field.

Experience Qualifications

• 3-5 years proven experience as a CPQ Analyst or similar role, with expertise in configuring and supporting CPQ software.
• Building materials experience is a plus.

Skills and Abilities

• Strong technical skills, including proficiency with proven CPQ platforms.
• Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
• Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and stakeholders.
• Detail-oriented with a focus on accuracy and quality assurance.
• Ability to manage multiple priorities and work in a fast-paced environment.

Licenses and Certifications

• CPQ Certification(s) required.

Travel Requirements

• 25% Travel, including overnight.

US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.