US-Expert

Apple Inc.; Florida; On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Inc. is seeking an Expert in our Florida Apple Retail store. You will deliver top-tier sales and service, understand customer needs, and present Apple products and services with confidence.

You will stay current on offerings and guide customers through ownership options while supporting teammates. The role supports a fast-paced store environment, requires flexibility for nights and weekends, and emphasizes inclusion and delivering an exceptional customer experience across the Apple

Qualifications

• Experience in retail or sales, or related work experience.
• Be available to work a schedule based on business needs that may include nights, weekends, and holidays.
• Knowledge of Apple products and services is preferred.

Responsibilities

• Demonstrate top-performing sales and service to Apple customers by understanding needs and presenting products and services.
• Stay updated on Apple products, services, purchase options and policies.
• Support peers by sharing knowledge about products and services.
• Maintain accuracy and follow guidance while performing tasks in-store.
• Contribute to an inclusive environment and embody Apple values in daily activities.

Skills

Retail experience

Customer service

Product knowledge

Communication skills

Job description

Aventura Aventura, Florida, United States Apple Retail

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.

Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.