US CX Leader: Scale, AI & Operations

Halter; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

$1,000 personal growth fund

Job summary

Halter is seeking a seasoned leader to scale and elevate the US customer experience team. You will direct daily operations, coach frontline specialists, and shape the customer journey with data-driven improvements.

This role blends hands-on coaching with strategic program design to deliver exceptional farmer experiences. We value startup grit, obsession with customer outcomes, and a pragmatic approach to AI-driven automation that enhances, not replaces, human support.

Qualifications

• Genuine builder and operator.
• Startup or high growth experience.
• Obsessed with creating the best customer outcomes and experiences.
• Genuinely energized by AI and automation as tools to drive team performance.
• 3+ years leading and developing teams in a customer facing environment.

Responsibilities

• Hire, onboard, and develop Halter’s CX Specialists in the US as the team scales, with coaching, reviews, and performance culture.
• Handle complex or emotionally charged tickets, coaching the team on how to handle them.
• Drive operations and optimization of the US support engine, using data and AI to reduce manual work and improve CSAT, response times, and cost to serve.
• Partner with Ecosystems to sharpen automation quality and ensure seamless AI-to-human handoffs.
• Represent the US customer in global planning and forecast, feeding insights to Product and Engineering.
• Spend time in the field with ranchers and producers to understand real needs and escalate improvements.

Job description

Halter is seeking a seasoned leader to scale and elevate the US customer experience team. You will direct daily operations, coach frontline specialists, and shape the customer journey with data-driven improvements.

This role blends hands-on coaching with strategic program design to deliver exceptional farmer experiences. We value startup grit, obsession with customer outcomes, and a pragmatic approach to AI-driven automation that enhances, not replaces, human support.