US Collections Analyst

YouLend; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

Dental plan coverage

Vision plan coverage

401K match

Paid time off

Parking

Job summary

YouLend in Atlanta is seeking an AR Analyst II to join our US Collections & Recoveries team. You will manage a portfolio of merchant accounts, engage with merchants to understand their situation, and drive balanced outcomes for customers and the business.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities in a fast-paced fintech environment. You will have direct ownership of case progression and contribute to recovery performance and

Qualifications

• 5+ years of experience in accounts receivable, collections, credit control, or debt recovery.
• Strong written and verbal communication skills.
• Ability to manage challenging conversations in a professional and solution-oriented manner.
• High attention to detail and accuracy across systems and documentation.
• Strong organizational and time management skills; ownership of performance with data-driven approach.

Responsibilities

• Manage a portfolio of merchant accounts across various stages of delinquency.
• Contact merchants via phone and email to resolve outstanding balances and support repayment.
• Build professional relationships with merchants and handle sensitive conversations with confidence and empathy; negotiate and implement payment solutions.
• Monitor account status and progress cases through to resolution.
• Maintain accurate and detailed records of all account activity within internal systems.
• Handle a high volume of tasks with strong attention to detail and organization.
• Assess account risk and escalate based on complexity, exposure, and stage in the collections process.
• Partner with internal teams to support resolution and timely progression of complex cases.
• Use available data and payment behavior to prioritize follow-up and support decision-making.
• Contribute to a positive, accountable, and results-driven team environment.

Skills

Communication

Negotiation

Attention to detail

Time management

Team player

Tools

Microsoft Excel

Job description

The role:
To meet the growing demand for our technology and services, we are now seeking an AR Analyst II to join our US Collections & Recoveries team. This role plays a key role in managing merchant accounts, supporting repayment performance, and contributing to overall portfolio outcomes.
You will be responsible for a portfolio of accounts, working directly with merchants to understand their situation, resolve underpayment or delinquency, and deliver balanced outcomes for both the customer and the business.
The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. In this role, you will have direct ownership of account progression and resolution, with a clear impact on recovery performance and merchant outcomes. This is a great opportunity for someone looking to build their career in fintech within a high-growth, performance-driven organization

Key Responsibilities

• Manage a portfolio of merchant accounts across various stages of delinquency.
• Contact merchants via phone and email to resolve outstanding balances and support repayment.
• B uild professional relationships with merchants and handle sensitive conversations with confidence and empathy. Negotiate and implement payment solutions aligned with merchant circumstances and business objectives.
• Monitor account status and take ownership of progressing cases through to resolution.
• Maintain accurate and detailed records of all account activity within internal systems.
• Handle a high volume of tasks while maintaining strong attention to detail and organization.
• Assess account risk and elevate appropriately based on complexity, exposure, and stage within the collections process.
• Partner with internal teams to support account resolution and ensure the timely progression of complex cases
• Use available account data and payment behavior to prioritize follow-up and support effective decision-making.
• Contribute to a positive, accountable, and results-driven team environment.

Skills, Knowledge & Expertise

• 5+ years of experience in accounts receivable, collections, credit control, or debt recovery
• Strong written and verbal communication skills
• Ability to manage challenging conversations in a professional and solution-oriented manner
• H igh attention to detail and accuracy across systems and documentation
• S trongs organizational and time management skillsA bility to work effectively in a fast-paced, target-driven environment with clear ownership of individual performance Proficiency in Microsoft Excel and Office tools
• Reliable, proactive, and team-oriented approach

Desirable Traits:

• E xperience in fintech, financial services, or lending environments
• Exposure to collections and recoveries across different stages of arrears
• Experience managing higher-value or more complex accounts Familiarity with legal escalation, third-party collections, or recovery processes
• Comfort working with data to guide prioritization and follow-up.
• A daptable and comfortable working in a high-growth environment
• Strong sense of ownership and accountability Positive attitude with a willingness to learn and grow

Job Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognized as one of the "Best Places to Work in 2024 and 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognized as a "Top 250 Fintech Worldwide" company by CNBC.

It's just getting fun:

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and YouLend is a raw organization where we are only just getting started.
  

Lots of upsides:

• High-growth ( > 1 00% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with the business).
• Well-capitalized with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
  

Motivating work environment:

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other's backs.
• Independent work environment where results matter.
• Data-driven culture and emphasis on speed (anti-red tape).
  

We offer comprehensive benefits package that includes:

• Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
• Dental plan coverage
• Vision plan coverage
• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
• Basic Life & AD & D Insurance.
• International travel insurance covered if traveling abroad for work purposes.
• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
• Paid Office Parking