US-Based Technical Business Analyst: Real-Time Delivery

Spectraforce Technologies, Inc.

Chicago (IL)

On-site

USD 90,000 - 120,000

Part time

5 days ago

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Job summary

Spectraforce Technologies, Inc. is seeking a Technical Business Analyst in Chicago, IL, primarily onsite with three days per week on location.

This role supports Unified Communications operations, aligning with US business hours, coordinating with partners, and ensuring timely, real-time collaboration across vendors and engineering teams. Responsible for business analysis, requirements, design of custom applications, data validation, and vendor management within an Agile development team.

Qualifications

Bachelor degree in Computer Science or a related discipline.
10+ years IT industry experience.
Experience in agile development methodology.
Proven ability to collaborate with teams across the firm to accomplish goals.

Responsibilities

Act as the Primary Liaison Between Business Partners, Engineering Teams, Vendors and Project Managers.
Review Intake with Service Owner to Prep for Stakeholder Engagement.
Conduct Stakeholder Engagement & Interviews.
Document Business Functional & Data Requirements.
Validate Business Functional and Data Requirements Output with Service Owner.
Validate Business Functional and Data Requirements Output with Stakeholder.
Translate Requirements into Use Cases, System Diagrams, Impact and Gap Analysis.
Establish Financial Planning, Cost Model & Quotes.
Identify External Dependencies & Cross Functional Team Dependencies.
Coordinate With External Dependencies & Cross Functional Teams.
Create Test Plan, Communication and Coordinate Internal/BU Testing.
Establish Training Material & Presentations.
Finalize Operational & Procedural Documentation.
Control Standards & Governance.
Communicate the Day 2 Support Model.
Define Personas of All Partners Consuming Services.
Support Sprint Planning & Backlog Creation in ADO.
Create All Intake Initiatives (i.e., Service Now Tickets).
Maintain Backlog for New Requests.
Bi-Weekly Sprint Readiness.
Refine User Stories & Acceptance Criteria for Service Owner.
Update ADO Boards & Documentation.
Partner with Product Owners & Technical Leads to Ensure Requirements are Delivery Reachable.
Maintain IT Service Management Artifacts.
Knowledge Articles
On-Call Schedule
Escalation Procedures
Track Governance Tasks
DR Planning, VULs, VITs, CTRs, EOL, etc. (Label with Category Tags)
Review Service Now Queues Daily & Review Unassigned Tickets
Create & Maintain Training Material
Identify Process Gaps & Improvement Opportunities
Update Documentation with Processes, Procedures, Support Audits & Compliancy
SDAM Document Creation and Management
Maintain Various Trackers
Metrics & Reporting
Prepare Weekly Summaries Of BAU Incident and Project Activity for Leadership
Collect & Consolidate Team Status Updates
Assist in Service Area QBR
Product Service Performance & Trending Reports
Estabish Key Dashboards
Report SLAs and Key Metrics to Senior Service Delivery Manager
Track Invoices & Vendor Spend for Capital & Expenses
Validate Vendor Charges Against Charges & Usage
Identify Discrepancy Service Charges for Dispute
Support Budget Monitoring, Forecast & Variance Analysis
Maintain a Cost Savings & Expense Reduction Spreadsheet (by Service)
Build Out Dept. Site for All Documentation and Articles
Product Team Portal Engagement
Unified Communications Refresh and Content Revisions
Traffic For Our Services
Confluence vs. Product Portal
EMEA DC - Closure and System Relocations
FacSys - Cloud Preparation
Cisco Calling
Cisco Contact Center
Contact Center Migration and EOS Version Update for UK Data Center Exit
Verint EMEA relocation
eCas Reporting Replacement
E911 Audit, Design, and Remediation
Cisco Contact Enhancements and Production Resolution
2026 Lifecycle Hardware - Phase 2 for 4000 Series Gateways, VG310 analog gateways
2026 Lifecycle Hardware - Cisco 7900 Series Phones (EOL)
Voice Biometrics enhancements
SPAM Name Branding Solution
Communicate status (written and verbal) to relevant stake holder as required.
Bachelor degree in Computer Science or a related discipline and at least six, typically eight or more years related experience as a project team member of which at least two years have been in a leadership position, or an equivalent combination of education and work experience
Proven know-how and in depth experience in Brokerage/Trading Front and Back Office Fundamentals.
Excellent communication, interpersonal and organizational skills are required
Ability to work in a team as well as independently.
Willingness to learn in a fast paced environment
Technical skills focusing on SQL queries, XML, FIX and SWIFT message parsing, Agile, JIRA
Serve as the primary liaison between the business, its technology vendors, and the development team
Evaluate opportunities to implement technological enhancements to improve the efficiency of the business
Develop recommendations for vended versus in-house developed solutions
Provide guidance on technological solutions for new product offerings
Interface with technology development teams both on-shore and offshore to design solutions to meet the needs of the business
Advocate for business support as new technological solutions are being developed
Troubleshoot support issues with vendors and the in-house support team as needed
Complete the necessary risk management oversight of all vended applications