US and Canadian Payroll Specialist

Quatrro Talent Acquisition & Organizational Development Services; Detroit (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

Quatrro is seeking an experienced Payroll Specialist to manage payroll processing for US and Canadian clients. This remote role requires strong organizational and analytical skills, with a focus on customer service and compliance. Ideal candidates will have a minimum of 5 years of payroll experience and a relevant degree. Join a leading outsourcing firm committed to diversity and high client satisfaction.

Qualifications

• 5+ years of payroll processing experience, including payroll tax and garnishments.
• Knowledge of US and Canadian payroll processes.
• Proven ability to manage multiple clients and locations.

Responsibilities

• Manage payroll processing activities and ensure customer satisfaction.
• Collaborate with offshore teams to support payroll processes.
• Maintain high standards of payroll processing quality.

Skills

Data entry

Organizational skills

Communication skills

Analytical skills

Problem-solving

Education

2-year degree in accounting, finance, or related field

4-year degree preferred

Tools

HRIS and payroll systems

Paylocity

Job description

Quatrro Business Support Services is seeking an experienced Payroll Specialist to manage all payroll processing activities and ensure high levels of customer service and satisfaction for all Quatrro clients. The ideal candidate will have experience overseeing both US and Canadian payrolls.

This is a remote role, with preference given to candidates in the Chicago, Detroit, or Atlanta metro areas. Please note that only candidates residing in the US will be considered.

Responsibilities:

• Provide proactive, world-class customer service to both internal and external clients.
• Accurately input and process all relevant data (new hires, terminations, rate changes, etc.) for assigned clients to ensure timely payroll submissions.
• Review materials for completeness and accuracy; obtain missing information as needed.
• Collaborate with offshore shared services teams to support payroll processes and meet deadlines.
• Provide reports, deposit checks, and other necessary information to clients after each payroll run.
• Maintain updated process documentation for each client.
• Troubleshoot and resolve payroll issues or questions from clients and internal teams, providing timely updates.
• Address client concerns promptly to ensure satisfaction.
• Take ownership of all operations and deadlines for assigned clients.
• Gather and process documentation for child support payments, tax levies, and garnishments.
• Complete and file third-party payments promptly.
• Process and file various reports, including W-2s, on a weekly, monthly, quarterly, and annual basis.
• Ensure compliance with all relevant regulations.
• Assist in onboarding new payroll clients and set up as needed.
• Maintain high standards of payroll processing quality for Quatrro's clients.

Qualifications:

Required:

• At least a 2-year degree in accounting, finance, human resources management, or a related field; a 4-year degree is preferred.
• Minimum of 5 years of payroll processing experience, including payroll tax and garnishments.
• Knowledge of general accounting principles.
• Experience with US and Canadian payroll processes and requirements.
• Proven ability to process payroll for multiple clients and locations.
• Proficiency with HRIS and payroll systems (Paylocity experience a plus).
• Excellent data entry, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Demonstrated integrity, professionalism, and confidentiality.

Preferred:

• Fundamental Payroll Certification (FPC) and/or Certified Payroll Professional (CPP).
• Experience with Paylocity.
• Experience processing payroll for multiple manufacturing plants across the US and Canada.

About Quatrro:

Quatrro is a cloud-based outsourcing firm providing finance, accounting, and technology services to organizations across various industries. We combine expert teams with a user-friendly portal for online management, supported by over 2,200 specialists. Our goal is to help clients scale smarter and operate more effectively, reflected in our high customer and employee satisfaction ratings.

Quatrro Business Support Services is an Equal Opportunity Employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories.