Urgent Care Veterinary Practice Manager

UrgentVet; Wyoming (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Plan

401k Match

Paid PTO

Parental Leave

Disability options

Tuition assistance

Discounted veterinary care

Fear Free training

Job summary

UrgentVet Hospitals in Grandville is seeking an experienced Veterinary Practice Manager to lead our after‑hours urgent care team. You will supervise daily hospital operations, support veterinarians, and champion a patient‑and‑client‑first culture.

The role emphasizes leadership, communication, and high‑quality team management, with a focus on fostering engagement, efficiency, growth, and financial stability within a fast‑paced, paperless clinic environment.

Qualifications

• Preferred applicants have experience in veterinary medicine, people management, and are comfortable working alongside veterinarians.

Responsibilities

• Be the advocate for patients with a compassionate, client‑centric approach.
• Lead and develop hospital staff, fostering collaboration and accountability.
• Oversee daily operations to ensure efficient after‑hours acute care delivery.

Skills

Team leadership

People management

Emotional intelligence

Communication skills

Conflict resolution

Trust & confidentiality

Job description

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations?

Department

UrgentVet Hospitals

Location

UrgentVet - Grandville

About UrgentVet

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care.

We bridge the gap between daytime general practice and emergency/overnight care, offering after‑hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single‑doctor practices manage common urgent cases — wound management, ear infections, vomiting and diarrhea, and euthanasia — and each paperless clinic is specially designed to deliver efficient care. Clinics are equipped with cloud‑based EMR, digital x‑ray, and a full suite of IDEXX in‑house lab equipment.

Position Overview

The Practice Manager is pivotal in the hospital team, overseeing day‑to‑day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture. As Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and are comfortable working alongside veterinarians.

Key Responsibilities

• Be the advocate for patients and uphold a "Pet‑First, Client‑First" philosophy. Ensure a compassionate and client‑centric approach to pet care.
• Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.
• Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.

Additional Details

• Reports to the Regional Director of Operations, UrgentVet.
• Typically scheduled 40‑45 hours/week; longer hours are likely from time to time due to the nature of the veterinary profession.
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3‑11 pm on weekdays and 10 am‑8 pm on weekends.

Emotional Intelligence and Communication

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team.
• Excellent communication skills, with emphasis on active listening and timely follow‑up.
• High level of self‑awareness, with a willingness to receive feedback and continuously improve.
• Skilled in de‑escalation and conflict resolution techniques.
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus.

Leadership and Team Management

• Innate leadership skills, including humility, vision, and the ability to take calculated risks.
• Confidence in decision‑making and ability to inspire and motivate others.
• Proven track record of being trustworthy, reliable, and maintaining confidentiality.
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams.
• Teachable mindset, with a strong desire and ability to learn new concepts and skills.
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem‑solving.
• Team awareness, with a focus on fostering collaboration and inclusivity.
• Ability to inspire and motivate team members to achieve goals and overcome challenges.
• Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement.
• Proficiency in delegating tasks and leveraging team members' strengths.
• Capacity for immediate course correction in response to changing circumstances.
• Commitment to collaboration and fostering a positive team environment.
• Professionalism in all interactions, both internal and external.

Operational Expertise and Business Acumen

• Specific knowledge of veterinary practice operations and industry standards.
• Critical thinking skills, with the ability to analyze situations and make sound decisions.
• Flexibility to adapt to changing circumstances and priorities.
• Effective time‑management skills, with the ability to prioritize tasks and meet deadlines.
• Proactive approach to identifying and addressing issues before they escalate.
• Strong business acumen, with an understanding of financial management principles and practice growth strategies.

Benefits

• Opportunity for career advancement as UrgentVet continues to grow and expand clinic locations throughout the country.
• Tuition assistance for prospective Veterinary Technician Students.
• Tuition reimbursement for Credentialed Veterinary Technicians.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and helping animals among a great team of people.
• Health Care Plan (Medical, Dental & Vision Options).
• 401k Match.
• Generous paid time off (PTO).
• Paid Parental Leave + Paid Maternity Leave.
• One (1) Work/Life Balance day off.
• Short‑term and long‑term disability options.
• Supplemental insurance options.
• Discounted Veterinary Care.
• Scrub allowance.
• Hands‑on and e‑training include Fear Free certification.
• Professional growth opportunities.
• Bonus potential based on performance.