Physician Urgent Care Medical Director

Concentra; California; On-site; USD 140,000 - 210,000; Full time

Job summary

Concentra, Inc. is seeking a clinician leader to oversee an in-center medical team. The role focuses on delivering high-quality patient care, supervising clinicians and staff, and aligning with regulatory standards to ensure safe, efficient operations.

The position emphasizes collaboration with DMO/CLT to implement improvements, manage documentation and coding accuracy, and maintain strong relationships with patients, payers, and employers. California licensure is required.

Qualifications

• Must have graduated from an accredited medical program.
• Board certification in your specialty is preferred.
• Active and unrestricted California medical license.
• DEA certificate required prior to start date.
• FMCSA NRCME required prior to start date; CME provided.

Responsibilities

• Spends 100% of time in a center providing direct patient care and leads by example.
• Ensures execution of the medical model in collaboration with therapists and specialists.
• Monitors clinical center metrics and drives quality outcomes.
• Manages clinicians and staff, ensuring APC supervisory requirements are met.
• Promotes teamwork, patient safety and exceptional outcomes.
• Identifies and implements continuous clinical improvements with the DMO.
• Masters clinical systems for efficient documentation, coding, and order follow-through.
• Ensures compliance with state practice acts and regulations.
• Drives patient and client experience metrics and communicates with employers about injuries.
• Participates in CLT meetings to improve quality and center growth.
• Maintains relationships with center clients and payers with timely responses.
• Manages staffing and proficiency to optimize patient satisfaction and workflows.
• Promotes Orange Book values and staff development.

Skills

Center leadership

Clinical decision making

HIPAA/PHI handling

Patient safety

Team supervision

Quality improvement

Communication

Occupational medicine knowledge

OSHA/DOT knowledge

Education

Graduate medical education

Board certification in specialty

Active California medical license

DEA license

FMCSA NRCME (CME provided)

Job description

Responsibilities

THE DETAILS

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
• Ensures day-to-day execution of medical model collaborating with therapists and specialists to drive optimal clinical outcomes and case closure.
• Monitors key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes: Practice Indicators, COP, GRV, LOS, TAT, Specialist Referral Rate, Primary Care Case Duration, Days to First Recheck, % of cases with Lost Time, Limited Duty, and Full Duty.
• Manages clinicians and support staff and complies with APC supervisory requirements.
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety.
• Works with DMO to identify and implement changes to ensure continuous clinical improvement.
• Masters use of clinical systems to ensure efficiency, excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders.
• Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
• Drives patient and client experience metrics.
• Calls and communicates to employers on all new injuries and other significant clinical changes.
• Actively participates in CLT meetings with COD and CTD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business.
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours.
• Works with DMO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues.
• Develops colleague success through all aspects of the talent life cycle for staff clinicians and support staff within the center.
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes.
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan.
• Promotes center initiatives and workflows that are consistent with those in other centers.
• Possesses financial awareness and provides input to center budget and key business metrics.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

EDUCATION/CREDENTIALS

• Graduate of an accredited medical program
• Board certification in your respective specialty is preferred
• Active and unrestricted California license

• DEA required prior to start date

• FMCSA NRCME required prior to start date (we provide this CME for those not already certified)

JOB-RELATED EXPERIENCE

• Preferred related experience in the fields of occupational medicine, employee health, urgent care, sports medicine, emergency medicine or primary care

JOB-RELATED SKILLS/COMPETENCIES

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated knowledge of occupational medicine requirements (state specific)
• Demonstrated working knowledge of clinical operations, OSHA, DOT
• Medicine knowledge
• Biology knowledge
• Chemistry knowledge
• Systems evaluation knowledge
• Knowledge of human behavior and performance
• Administration and management knowledge
• Customer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Judgment and decision making
• Critical thinking
• Speaking to effectively convey information to supervisors, peers, or customers
• Instructing skills to teach others
• Demonstrated knowledge of techniques and information needed to diagnose and treat human injuries.
• Demonstrated administration and management knowledge
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to "put patients first" and enjoys treating patients.