Urgent Care Front Office Representative

bannerhealth; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Banner Health is seeking a Front Office Representative for the Urgent Care zone in Phoenix. You will be the first point of contact, greeting patients, scheduling, verifying insurance, collecting co-pays, and gathering demographic information. The role requires multitasking across several computer systems and strong data entry skills.

The position supports multiple clinics in Zone 8 and requires availability for varied shifts, including weekends, with 12-hour shifts three days per week.

Qualifications

• High school diploma or equivalent.
• Ability to multi-task between heavy phone volume, multiple computer systems and interruptions.
• Typing speed of at least 30 words per minute.
• Preferred: six months experience in a medical office or hospital setting; familiarity with medical terminology; experience with EMR and insurance; bilingual in Spanish.

Responsibilities

• Greet patients and coordinate visit from check-in to check-out; schedule appointments; verify insurance; collect co-pays; gather demographics.
• Answer and route phone calls; complete daily paperwork and required reports.
• Process insurance verification; assist with referrals; manage patient charts and related records.

Skills

Multitasking

Phone etiquette

Data entry

Typing 30 wpm

Education

High school diploma/GED

Tools

EMR software

Billing systems

Job description

Primary City/State: Phoenix, Arizona

Department Name: Glendale & 19th Ave-Urg Care

Work Shift: Varied

Job Category: Administrative Services

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today!

As a Front Office Representative, you are the first point of contact as patients and visitors approach the front desk. You\'ll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience

floating throughoutthe clinics inZone 8.

Location: Banner Health Urgent Care –Zone 8

Status: Full-Time (Three 12-hour shifts per week)

Schedule: Variable; must be available to work any day of the week, including weekends

Zone 8:

• 19th Ave & Glendale
• 32nd St & Indian School
• 7th St & Cave Creek
• 7th St. & Camelback
• Central & Washington

Discover the difference at Banner Urgent Care. With hours from 8 a.m. to 9 p.m., you\'ll help care for patients in need of immediate medical attention. With minimal wait times, affordable service and multiple locations, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.

POSITION SUMMARY

1. This position serves as the first point of contact between patients and the facility. Coordinates and guides patient visit from check-in to check-out. Performs various functions including, scheduling, insurance verification, collecting co-pays, and gathering patient demographic information. Answers and routes phone calls and completes daily paperwork and necessary reports.
2. CORE FUNCTIONS

1. 1. Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff. Transfers calls as necessary. Ensures documentation in medical record is complete including lab and test results. Assists in facilitating requests for patient medical records.
2. 2. Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patient’s super-bill at check-out. Coordinates transportation to care centers and residential homes as requested by patients or physicians.
3. 3. Schedules, re-schedules patient’s office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care.
4. 4. Prints physician schedules, superbills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Provides administrative support for Physicians as needed.
5. 5. Reconciles charge tickets to each day\'s schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company.
6. 6. Escorts patients back to the patient exam rooms, takes vitals and patient history, may assist with patient treatment, if required by the assigned facility.
7. 7. Expected to perform daily work duties with minimal supervision based on training and policies provided. Additional guidance available as needed for new or unusual tasks. Required to resolve minor patient grievances. Required to have working knowledge of referral and authorization processes. Must navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.

Must be able to type a minimum of 30 wpm and perform data entry.

PREFERRED QUALIFICATIONS

Six months experience working in a medical office and/or hospital setting preferred. Working knowledge of medical terminology is preferred. Previous experience working with electronic medical records and insurance is preferred. Bi-lingual in Spanish is preferred.

Additional related education and/or experience preferred.

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