Urgent Care Clinical Intake Manager

Sante Group Companies; Timonium (MD); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

403(b) retirement match

Health insurance

Paid time off

Birthday off

Career development

Inclusive environment

Employee Assistance Program

Wellness initiatives

Discount programs

Life Insurance

Disability insurance

FSA

Job summary

Santé Group Companies in Maryland is seeking a Full‑Time Crisis Clinical Intake Manager for our Urgent Care Center within the Baltimore County Crisis Response Systems. You will lead daily operations, perform clinical assessments, supervise staff, ensure compliant documentation, and provide on‑call supervision.

The role requires Maryland licensure (LCSW‑C/LCPC) and a Master’s degree in counseling or social work, with a compensation range of $72,000–$75,000 annually depending on licensure and

Qualifications

• Must possess and maintain current licensure in the State of Maryland (LCSW-C/LCPC).
• Master’s Degree in Counseling, Social Work, or a related field of study.

Responsibilities

• Establish and monitor UCC work schedules and ensure shifts are covered per contract.
• Provide training and monitoring of all UCC staff.
• Provide ongoing clinical oversight for UCC clinicians.
• Ensure accurate, thorough and timely documentation.
• Available 24/7 as an on‑call supervisor.
• Review open cases daily and consult on difficult cases.
• Supervise UCC Therapists and develop policies with Director.
• Develop community trainings and participate in boards as needed.
• Collaborate with the BCCRS management team to ensure system‑wide service delivery.
• Assist with hiring and conduct interviews.
• Audit cases per SOPs and manage communications per protocol.

Skills

Licensure in MD (LCSW-C/LCPC)

Clinical supervision

Program management

Staff training

Clinical assessment

Education

Master’s Degree in Counseling or Social Work

Tools

Documentation systems

Job description

Who We Are

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

What We’re Looking For

Santé is seeking a Full‑Time Crisis Clinical Intake Manager to work in our Urgent Care Center as part of the Baltimore County Crisis Response Systems (BCCRS) management team. The role is responsible for the daily operation of the Urgent Care Center, providing clinical assessment and evaluation services, and supervising all related program staff.

This is an In‑Person role. NOT REMOTE!

What You’ll Do

• Establish and monitor UCC work schedules and ensures all shifts are covered per contract requirements.
• Provide training and monitoring of all UCC staff.
• Provide ongoing consultation and clinical oversight for UCC clinicians.
• Ensure accurate, thorough and timely documentation.
• Available 24/7 as an on‑call supervisor.
• Daily review of open cases and consultation on difficult cases.
• Provide supervision and trainings of UCC Therapists.
• In collaboration with the Director, develop policies and procedures and ensure implementation.
• Develop and provide community trainings when requested.
• Participate in Community Boards and Committees as needed.
• Work with the BCCRS management team to ensure system‑wide service delivery.
• Assist with record releases per client/agency request.
• Assist in hiring process / interviewing of employment candidates.
• Audit cases per standard operating procedures.
• Check work e‑mail according to agency protocol.
• Participate in and complete all required trainings.

What We Require

• Must possess and maintain current licensure in the State of Maryland (LCSW‑C/LCPC).
• Master’s Degree in Counseling, Social Work, or a related field of study.

What You’ll Get

• Salary range for this role is $72,000 – $75,000 annually, dependent on experience and licensure.
• Robust Retirement Plan – 403(b) with company match.
• Health Coverage – Comprehensive medical, dental, and vision insurance.
• Generous paid time off and sick leave.
• Enjoy your birthday off every year.
• Ongoing development programs and career advancement opportunities.
• A welcoming, inclusive environment where you belong.
• Employee Assistance Program – confidential support for life's challenges.
• Annual wellness initiatives and access to the Calm App.
• Recognition & rewards through the Awardco platform and referral program.
• Exclusive discounts through FunEx and more.
• Life and AD&D insurance at no cost.
• Short and long‑term disability coverage.
• Optional legal assistance and transferable life insurance.
• Pet insurance for your furry family.
• Critical illness, accident, and hospital indemnity plans.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.

Disclaimers

The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E‑Verify. EEOC Self‑Print Poster.