Urgent Care Chief: Leader in Access & Quality

Sutter West Bay Medical Group; San Francisco (CA); Vor Ort; USD 260.000 - 380.000; Vollzeit

Zusammenfassung

Sutter West Bay Medical Group (SWBMG) in San Francisco is seeking a Chief of Urgent Care to provide clinical, operational, and strategic leadership across the Urgent Care service line. You will align performance with organisational goals, drive access, throughput, and workforce engagement, while fostering high-reliability care delivery across sites.

The role reports to the Chair of Primary Care and partners with the Administrative Director in a dyad model to lead staffing, budgets, and

Qualifikationen

• MD or DO with board certification in Family Medicine, Internal Medicine, or Emergency Medicine.
• Minimum of 5 years of clinical experience with at least 3 years in a leadership role, preferably in Urgent Care or ambulatory settings.
• Demonstrated success leading high-volume, access-driven clinical operations.
• Experience with physician recruitment, onboarding, and workforce development strongly preferred.
• Strong leadership, communication, and problem-solving skills.

Aufgaben

• Lead the Urgent Care service line in alignment with organisational strategy, access goals, and community demand.
• Partner with the Administrative Director to oversee staffing models, budgeting, scheduling strategies, and resource allocation.
• Develop and implement initiatives to improve patient access, throughput, length of stay, and provider experience.
• Ensure appropriate clinician coverage and staffing flexibility to meet variable demand, seasonal surges, and extended hours.
• Conduct regular onsite rounding to maintain visibility, support frontline teams, and identify operational improvement opportunities.
• Ensure adherence to evidence-based clinical guidelines, urgent care protocols, and quality standards.
• Champion patient safety, risk mitigation, and continuous quality improvement initiatives.
• Promote standardised clinical pathways to ensure consistency of care across Urgent Care locations.
• Serve as a clinical mentor and escalation resource for Urgent Care providers.
• Lead physician and advanced practice provider recruitment strategy for Urgent Care in partnership with Physician Recruitment, HR, and operational leadership.
• Participate in candidate evaluation, interviewing, selection, and offer alignment to ensure strong clinical and cultural fit.
• Oversee onboarding and integration of new providers, ensuring rapid, consistent, and effective transitions into Urgent Care practice.
• Partner with Medical Directors to standardise onboarding, mentoring, competency validation, and early performance support.
• Support succession planning and leadership development for Urgent Care Medical Directors and emerging physician leaders.
• Deliver clear, timely performance feedback through the annual evaluation process, supporting accountability, development, clinical excellence, and continuous improvement.
• Promote provider retention through engagement, performance feedback, career development pathways, and Experience of Work initiatives.

Kenntnisse

Strategic thinking

Operational acumen

Talent leadership

Collaborative leadership

Change management

Results orientation

Ausbildung

MD or DO with board certification

Jobbeschreibung

Sutter West Bay Medical Group (SWBMG) in San Francisco is seeking a Chief of Urgent Care to provide clinical, operational, and strategic leadership across the Urgent Care service line. You will align performance with organisational goals, drive access, throughput, and workforce engagement, while fostering high-reliability care delivery across sites.

The role reports to the Chair of Primary Care and partners with the Administrative Director in a dyad model to lead staffing, budgets, and