URBN IT Support Analyst

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Kansas City (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Job summary

URBN is seeking an IT Support Analyst to support all IT systems within the Distribution Center (DC) and provide desktop support across the enterprise. This role will prioritize work with IT and serve as the main point of contact for escalations on critical priority one issues.

Responsibilities include acting as the primary incident contact at the DC campus, daily multitasking of Service Desk tickets, partnering with DC operations to improve IT service levels, enforcing IT hardware standards,

Qualifications

• Technical degree or 2+ years in desktop support.
• Strong customer service in production environments.
• Experience with third-party vendors for incident escalation.

Responsibilities

• Serve as main contact for priority incidents at the DC campus.
• Daily prioritization of Service Desk incidents and service requests.
• Collaborate with DC business to improve IT service levels.
• Ensure adherence to IT hardware standards within DC.
• Interface with offsite IT support teams.

Skills

Desktop support

Customer service

Vendor management

Networking RF

Incident management

Education

Technical degree in computer-related field

Job description

URBN is looking for an IT Support Analyst position who will be responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise. This position will be responsible for prioritizing work efforts with IT and be the main point of contact for all escalation related to critical priority one issues.

Role Responsibilities

• This position will be the main point of contact for all priority incidents within the Gap, PA DC campus
• Daily prioritization of all Service Desk IT incidents and service requests
• Work with Distribution Center business to continually improve on IT service levels and recommend changes as required
• This position will help drive the adherence of IT standards for hardware and support within DC
• This position will be expected to keep current on technologies related to run the production IT systems
• This position will be instrumental in interfacing with other offsite IT Support teams

Role Qualifications

• Technical Degree in a computer related field or 2+ years experience working in a desktop support role
• Excellent customer service experience working with critical production situations with the ability to train end users
• Prior experience working with 3rd party vendors for incident escalation/resolution and future upgrades related to systems in CC and DC
• Networking experience with wired and wireless technologies including RF
• Ability to manage several critical incidents and elevate to IT management as necessary

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.