Urban Outfitters Store Manager

Urban Outfitters; San Antonio (TX); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Store Manager in San Antonio, TX to drive sales through an integrated Omni-channel approach. Lead a dynamic team to deliver an engaging customer experience, develop staff, and execute brand standards across merchandising, visual priorities, and operations.

The role emphasizes leadership, brand alignment with URBN values, and a culture of excellence, collaboration, and trust. Availability for flexible hours including nights and weekends is required.

Qualifications

• Five-plus years of store leadership experience.
• Proven ability to hire and develop talent.
• Strong understanding of merchant process and its impact on the business.
• Experience coaching, counseling, and resolving conflicts.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Builds a diverse team through recruitment and onboarding.
• Provides timely feedback and onboarding for new hires.
• Empowers teams with creativity, empathy, and shared accountability.
• Oversees store operations, scheduling and payroll compliance.
• Analyzes sell-through and guides store strategies based on data.
• Leads visual priorities and merch alignment with Home Office directions.
• Promotes inclusive communication and development across the store.
• Communicates store insights to the District Manager and Home Office.

Skills

Passion for UO brand

Store leadership

Talent development

Merchant process understanding

Coaching & conflict resolution

Flexibility

Job description

Location

This position is located at 7400 San Pedro Ave, San Antonio, Texas, 78216 United States

Role Summary

The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust.

Brand Experience

• Acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer
• Leads and supports the team to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions

Leadership + Team Management

• Builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team
• Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
• Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths

Visual + Business Operations

• Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management
• Assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions
• Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth
• Provides store and departmental insight related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Role Qualifications

• Passion for UO brand
• 5+ years store leadership experience
• Proven record of hiring and developing great talent
• Strong understanding of merchant process and ways it impacts the business
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $60,000.00 - USD $68,000.00 /Yr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.