Urban Outfitters Store Manager

URBN Urban Outfitters, Inc.; Durham (NC); Ibrido; USD 59.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

medical

dental

vision

PTO

generous employee discounts

retirement savings

much more!

Descrizione del lavoro

URBN Urban Outfitters, Inc. is seeking a Store Manager for our Durham, NC location. The role focuses on leading a high-energy team to deliver a compelling omni-channel shopping experience with strong visual merchandising and customer engagement.

You will foster a culture of excellence, creativity, collaboration, innovation, and trust within a diverse store team. The manager will drive talent development, oversee store operations, payroll accuracy, and execute Home Office visual priorities to

Competenze

• 5+ years store leadership experience.
• Proven record of hiring and developing great talent.
• Strong understanding of merchant process and its impact on the business.
• Experience in coaching, counseling, and conflict resolution.
• Ability to work flexible hours including nights, weekends, and holidays.

Mansioni

• Lead and support a team to elevate the store experience through omni-channel capabilities, merchandising, and display.
• Create a welcoming, inclusive environment while delivering exceptional, efficient, and personalized customer experiences.
• Build a diverse talent pipeline through recruiting, interviewing, and development.
• Provide timely feedback and onboarding for new hires and ongoing employee development.
• Oversee scheduling, payroll accuracy, and adherence to store procedures to support profitability.
• Drive execution of visual priorities aligned with Home Office direction.
• Promote clear communication and strong teamwork across the store and district.

Conoscenze

UO brand passion

Store leadership

Talent development

Merchant process

Coaching

Conflict resolution

Flexible hours

Descrizione del lavoro

Location

This position is located at 8030 Renaissance Pkwy, Durham, North Carolina, 27713 United States

Role Summary

The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer
• Leads and supports the team to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions

Leadership + Team Management

• Builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team
• Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
• Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths

Visual + Business Operations

• Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management
• Assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions
• Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth
• Provides store and departmental insight related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Role Qualifications

• Passion for UO brand
• 5+ years store leadership experience
• Proven record of hiring and developing great talent
• Strong understanding of merchant process and ways it impacts the business
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

The Perks

• medical
• dental
• vision
• PTO
• generous employee discounts
• retirement savings
• much more!

For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from USD $65,000.00/Yr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.