Urban Outfitters Store Manager

Urban Outfitters; Durham (NC); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Many more

Job summary

Urban Outfitters in Durham, NC seeks a Store Manager to lead sales via an Omni channel retail approach and to foster a culture of excellence, creativity, collaboration, and trust. The role emphasizes team development, brand representation, and delivering exceptional customer experiences.

The position requires 5+ years of store leadership, strong merchandising knowledge, and the ability to work flexible hours including nights and weekends.

Qualifications

• 5+ years store leadership experience.
• Proven record of hiring and developing great talent.
• Strong understanding of merchant process and how it impacts the business.
• Experience in coaching, counseling, and conflict resolution.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Brand Experience: create an engaging visual experience and reflect brand values.
• Leads and supports omni channel store experience, merchandising, and display.
• Fosters a welcoming environment by delivering exceptional customer experiences.
• Leadership + Team Management: recruit, interview, onboard, and develop staff.
• Provide feedback and ensure accountability; support development paths.
• Inspires teams through empowerment, creativity, and collaboration.
• Visual + Business Operations: oversee operations, scheduling, and payroll.
• Assesses sell-through to identify opportunities and guide decisions.
• Lead visual priorities with Home Office direction.
• Uphold safety, inventory accuracy, and policy compliance.
• Communication + Relationships: promote inclusivity and strong communication.
• Capture feedback, share store insights with district and home office.
• Develop goals and provide ongoing feedback for growth.

Skills

Store leadership

Hiring & development

Brand experience

Merchandising knowledge

Communication

Job description

Location

This position is located at 8030 Renaissance Pkwy, Durham, North Carolina, 27713 United States

Role Summary

The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer
• Leads and supports the team to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions

Leadership + Team Management

• Builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team
• Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
• Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths

Visual + Business Operations

• Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management
• Assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions
• Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth
• Provides store and departmental insight related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Role Qualifications

• Passion for UO brand
• 5+ years store leadership experience
• Proven record of hiring and developing great talent
• Strong understanding of merchant process and ways it impacts the business
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

The Perks

• medical
• dental
• vision
• PTO
• generous employee discounts
• retirement savings
• much more!

For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from USD $65,000.00/Yr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.