Urban Outfitters Seasonal Key Holder

URBN Urban Outfitters, Inc.; Austin (TX); Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Zusammenfassung

URBN Urban Outfitters, Inc. in Austin, TX is seeking a Key Holder to partner with store leadership in daily operations and sales execution. The role emphasizes exceptional customer connections, brand representation, and a vibrant store experience.

You will lead with energy, share product knowledge, support omni-channel service, and help manage open/close tasks while upholding visual standards and store policies. Flexibility for nights, weekends, and holidays is required.

Qualifikationen

• Passion for UObrand.
• Leadership experience and ability to guide others.
• Team player with collaborative mindset.
• Willingness to work nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Aufgaben

• Brand Experience: reflect company values and deliver extraordinary service to cultivate customer connections.
• Leads by example to maintain a service culture and use feedback to improve interactions.
• Delivers omni-channel shopping through MPOS, POS, In-Store & Curbside Pick Up.
• Leadership + Team Management: energize the pace, communicate goals, and mentor colleagues.
• Takes initiative to share product knowledge and brand messaging with the team.
• Visual + Business Operations: support opening/closing tasks and restock while maintaining displays.
• Ensure accurate omni-channel order processing and uphold store policies.
• Communication + Relationships: foster inclusive environment and onboard new hires.
• Seek feedback, develop skills, and contribute to store initiatives and brand focus.

Kenntnisse

Brand passion

Leadership experience

Team player

Flexible hours

Eager to learn

Jobbeschreibung

Location

This position is located at 2406 Guadalupe St., Austin, Texas, 78705 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from USD $15.00/Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.