Urban Outfitters Key Holder

URBN Urban Outfitters, Inc.; Oak Brook (IL); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Oak Brook, IL seeks a Key Holder to collaborate with the store management team in supervising daily operations and driving sales through authentic customer connections.

The role focuses on leading by example in customer service, product knowledge sharing, and delivering a seamless omni-channel shopping experience, including MPOS, POS, and curbside pickup, while supporting open/close procedures and visual standards.

Qualifications

• Passion for UObrand.
• Leadership experience required.
• Team player with collaborative mindset.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Act as a brand representative reflecting URBN values and deliver extraordinary service.
• Lead by example to maintain a high-energy environment and achieve sales and visual objectives.
• Provide seamless omni-channel service using MPOS, POS, in-store and curbside pickup.
• Serve as floor service leader with daily sales goals and key metrics communication.
• Educate teammates on product knowledge, brand messaging, and customer interactions.
• Support daily opening/closing tasks and align with store management on operations.
• Ensure accurate restocking, shipment processing, and adherence to visual/display standards.
• Contribute to an inclusive work environment and assist with onboarding and feedback.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Location

This position is located at 294 Oakbrook Center, Oak Brook, Illinois, 60523 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision‑making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $16.94 - USD $16.94 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.