Urban Outfitters Key Holder

Urban Outfitters; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

PTO

Employee discounts

Job summary

Urban Outfitters at 604 State St in Madison is seeking a Key Holder to partner with store management in daily operations, set an energetic pace, and drive sales through genuine customer connections and brand integrity. You will lead by example on the sales floor, share product knowledge, support opening and closing tasks, process shipments and omni‑channel orders, uphold safety and visual standards, and foster an inclusive, team‑oriented store culture.

Qualifications

• Passion for UObrand.
• Leadership experience is required or preferred.
• Ability to work as part of a team.
• Willingness to work nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Act as a brand representative reflecting company values.
• Lead by example to uphold a service culture and foster genuine customer connections.
• Deliver an omni‑channel shopping experience using MPOS/POS and in‑store & curbside pick up.

Skills

Brand passion

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Location

This position is located at 604 State St, Madison, Wisconsin, 53703 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from USD $15.00/Hr.