Urban Outfitters Key Holder

Urban-Outfitters-7e13a49d; Irvine (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Medical benefits

Dental benefits

Vision benefits

Job summary

Urban Outfitters in Irvine, CA is seeking a Key Holder to partner with store leadership in daily operations and to foster a high-energy, customer-centric environment. You will drive sales by delivering authentic service, maintain visual standards, and support omni-channel experiences including MPOS and curbside pickup.

Ideal candidates have leadership experience, a passion for the Urban Outfitters brand, and are willing to work flexible hours, including nights and weekends.

Qualifications

• Leadership and team collaboration skills.
• Strong customer service mindset.
• Ability to adapt to flexible retail hours including nights, weekends, and holidays.
• Brand collaboration and in-store training experience.

Responsibilities

• Acts as a brand representative reflecting Urban Outfitters' values.
• Delivers a seamless omni-channel customer experience using MPOS, POS, and curbside pickup.
• Leads by example on daily goals, metrics, and service standards.
• Shares product knowledge and brand messaging to elevate customer interactions.
• Supports shipment processing, restocking, and visual display alignment with brand standards.
• Maintains safety, inventory accuracy, and policy adherence to protect store profitability.
• Assists with onboarding and training of new hires and provides feedback to leadership.

Skills

Leadership experience

Team player

Flexible hours

Customer service

Job description

Location

This position is located at 730 Spectrum Center Dr, Irvine, California, 92618 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $18.59 - USD $18.59 /Hr.