Urban Outfitters Key Holder

Urban Outfitters, Inc.; Farmington (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Urban Outfitters, a leading retail company, is seeking a Key Holder for its Farmington location. This role involves supervising daily store operations, driving sales through exceptional customer interactions, and supporting a positive service culture. Candidates should possess leadership experience, a passion for brand engagement, and the ability to work flexible hours. Join a vibrant team dedicated to delivering outstanding service and operational excellence.

Benefits

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Qualifications

• Leadership experience is required.
• Passion for the UO brand and customer service focus.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Acts as a brand representative and service leader.
• Supports daily store operations and visual standards.
• Contributes to a positive and inclusive work environment.

Skills

Leadership

Customer Service

Team Player

Job description

Location

This position is located at 500 Westfarms Mall, Farmington, Connecticut, 06032 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

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Pay Range

Starting from USD $17.26/Hr.