Urban Outfitters Key Holder

URBN Urban Outfitters, Inc.; Columbus (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Employee discounts

Job summary

URBN Urban Outfitters, Inc. in Columbus, OH is seeking a Key Holder to support store leadership in daily operations and drive sales through genuine customer connections. You will help maintain brand standards and deliver an energetic, fun shopping environment.

The role emphasizes leadership, team collaboration, flexible hours (nights/weekends/holidays), and participation in omni-channel initiatives, including MPOS, POS, and curbside pickup. Benefit eligibility and employee discounts are offered.

Qualifications

• Experience leading a team in a retail environment.
• Ability to work flexible hours including nights, weekends and holidays.
• Passion for URBN brand and customer service excellence.
• Strong communication and collaboration with store teams.

Responsibilities

• Lead by example to deliver extraordinary customer service and foster a positive service culture.
• Contribute to omni-channel shopping experiences using in-store and curbside tools.
• Support daily operations, shipment processing, restocking, and visual standards.
• Assist in opening/closing procedures and store initiatives with the leadership team.
• Mentor and onboard new hires, providing feedback on performance and growth.

Skills

Leadership

Team player

Brand passion

Flexibility

Learning mindset

Job description

Location

This position is located at 3970 Easton Sta, Columbus, Ohio, 43219 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

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Pay Range

USD $15.00 - USD $15.00 /Hr.