Urban Outfitters Key Holder

Urban Outfitters; BLOOMINGTON (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Job summary

Urban Outfitters in Bloomington, Minnesota is seeking a Key Holder to partner with the store management team in daily operations. You will help maintain an energetic pace, support sales goals, and deliver genuine customer connections through exceptional service and brand standards.

This role emphasizes leadership on the floor, sharing product knowledge, upholding visual and service excellence, and coordinating with partners to ensure smooth shipment processing, restocking, and omni-channel

Qualifications

• Passion for UO brand and customer service excellence.
• Proven leadership experience on a retail floor.
• Experience collaborating with store teams to hit sales goals.
• Ability to adapt to nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Act as a brand representative reflecting company values.
• Lead by example with a service-focused culture and use feedback to improve interactions.
• Deliver omni-channel shopping experiences using MPOS/POS and curbside pickup.
• Serve as floor service leader, drive sales goals and maintain floor needs.
• Share product knowledge and brand messaging to elevate customer interactions.
• Prioritize service over tasks and exercise decision-making on the floor.
• Support opening/closing procedures and daily operational tasks.
• Collaborate with partners to process shipments, restock, and maintain visuals.
• Uphold safety standards, inventory accuracy, and policy adherence.
• Foster inclusive environment; listen and solicit feedback.
• Support onboarding and provide feedback on performance.
• Develop skills and stay responsive to feedback.
• Participate in daily meetings and brand initiatives.

Skills

Brand passion

Leadership experience

Team player

Flexible hours

Willing to learn

Job description

Location

This position is located at 122 W. Market Mall of America, Bloomington, Minnesota, 55425 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values


• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions


• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs


• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources


• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects


• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately


• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives


• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability


• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions


• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand


• Leadership experience


• Experience being a team player


• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays


• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $16.50 - USD $16.50 /Hr.