Urban Outfitters Key Holder

Urban Outfitters, Inc.; Alpharetta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Key Holder who will energize the store environment and foster genuine customer connections. In this dynamic role, you will collaborate with the management team to oversee daily operations, ensuring a seamless shopping experience while upholding the brand's values. Your leadership and communication skills will be vital in mentoring new hires and driving sales through exceptional service. Join a vibrant team that values inclusivity and offers comprehensive perks, including generous employee discounts and benefits. If you're passionate about retail and eager to grow, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Employee Discounts

Retirement Savings

Qualifications

• Passion for the UO brand and leadership experience are essential.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Support daily store operations and drive sales through customer connections.
• Participate in onboarding new hires and provide feedback on performance.

Skills

Leadership

Customer Service

Team Collaboration

Communication

Flexibility

Tools

MPOS

POS

Job description

Location

This position is located at 7130 Avalon Blvd, Alpharetta, Georgia, 30009 United States.

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values.
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions.
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of the tools available to service the customer (i.e., MPOS, POS, In-Store & Curbside Pick Up).

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability.
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions.
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UO brand.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more!

Pay Range

Starting from USD $15.00/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.