Urban Outfitters Brand Ambassador

URBN Urban Outfitters, Inc.; Walnut Creek (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible scheduling

Growth opportunities

Hands-on fashion experience

RetaiI culture exposure

Job summary

URBN Urban Outfitters, Inc. is seeking Brand Ambassadors to bring the store experience to life in Walnut Creek.

You’ll engage customers with authentic conversations, showcase the latest drops, and help shoppers across in-store and online platforms with genuine enthusiasm and style. Join a team that values individuality and collaboration, offering flexible scheduling, employee discounts, and opportunities to grow within the brand.

Qualifications

• A genuine love for Urban Outfitters.
• Confidence in expressing personal style and creativity.
• A people-first mindset and collaborative energy.
• Ability to thrive in a fast-moving store environment.
• Flexibility with scheduling including nights and weekends.

Responsibilities

• Bring the Brand to Life by engaging customers and sharing in-store trends.
• Create energy on the salesfloor with authentic conversations and promotions.
• Make shopping seamless through restocking, styling displays and organization.
• Assist customers across in-store, online, or omnichannel shopping options.
• Stay curious, flexible, and ready to jump in where needed.
• Work as a team to keep the store a positive, energized place to be.

Skills

Love for UO

Personal style

People-first

Collaborative attitude

Fast-paced

Flexible scheduling

Retail experience a plus

Job description

Location

This position is located at 1530 Olympic Blvd., Walnut Creek, California, 94596 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO.If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to LifeShow up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online

Create the Energy on the SalesfloorEngage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping SeamlessHelp maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between

Stay Curious + FlexibleBe open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun

Work as a TeamSupport your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $17.00 - USD $17.00 /Hr.