Urban Outfitters Brand Ambassador

Urban Outfitters; Charlotte (NC); On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

Team environment

Flexible scheduling

Employee discount

Career growth

Fashion & retail experience

Job summary

Urban Outfitters in Charlotte, NC is seeking friendly Brand Ambassadors to bring the store to life through personal style and authentic conversations. You’ll help customers discover products, share trends, and create a shopping experience that feels on-brand and fun.

You’ll collaborate with the team, stay energized on the sales floor, restock and style displays, and use in-store tech to support customers whether in-store or online. Flexible scheduling and growth opportunities await.

Qualifications

• Love for Urban Outfitters and brand culture.
• Comfort expressing personal style.
• Strong interpersonal skills and teamwork.
• Ability to adapt in a fast-paced retail environment.
• Retail or customer service experience is a plus, not required.

Responsibilities

• Bring the Brand to Life with authentic conversations about drops and trends.
• Create energy on the salesfloor and engage customers with enthusiasm.
• Make shopping seamless through restocking and well-styled displays.
• Assist customers using in-store tech to shop in-store or online.
• Work as a Team and support store colleagues.

Skills

Brand enthusiasm

Personal style

People skills

Collaborative

Adaptable

Retail experience

Job description

This position is located at 4400 Sharon Rd. Southpark, Charlotte, North Carolina, 28211 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to Life

Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online

Create the Energy on the Salesfloor

Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping Seamless

Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between

Stay Curious + Flexible

Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun

Work as a Team

Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters


• Confidence in expressing your personal style and creativity


• A people-first mindset, you enjoy meeting and helping others


• A collaborative attitude and positive energy


• Comfort in a fast-moving, ever-changing environment


• Flexibility with scheduling (nights, weekends, holidays)


• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you


• Flexible scheduling that works with your life


• Employee discount on UO products


• Opportunities to grow within the brand


• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from USD $11.62/Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.