Upscale Restaurant Service Manager - Castaway Burbank

Specialty Restaurants; Burbank (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a detail-oriented Service Director to lead the front-of-house operations at a renowned restaurant. This exciting role involves overseeing customer service, managing the service staff, and ensuring a clean and organized dining environment. The ideal candidate will have a strong background in restaurant management, coupled with excellent communication and leadership skills. Join a dynamic team that values innovation and teamwork, and contribute to delivering a 5-star experience for guests and employees alike. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Industry leading compensation + bonus program

Comprehensive Health Plans

401k with employer match

Paid vacation starting at 2 weeks

Education Assistance Program

Employee Assistance Program

Management Referral Program

Qualifications

• 3+ years of experience in high-volume restaurant management.
• Strong communication, leadership, and organizational skills.

Responsibilities

• Manage front-of-house operations and supervise service staff.
• Train and mentor new hires while ensuring excellent customer service.
• Develop policies to improve service quality and efficiency.

Skills

Restaurant Management

Communication Skills

Leadership Skills

Problem-Solving Skills

Organizational Skills

Attention to Detail

Education

Bachelor's Degree

Job description

About Castaway:

Named one of Travel + Leisure’s “Best Date Spots in America”, Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has received various notable accolades, including being named one of the top “Most Romantic Restaurants in LA” by Thrillist, LA Weekly, Zagot, Yelp, Open Table, and NBC.

Our mission at Castaway/Specialty Restaurants is to always innovate and consistently deliver a 5 star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!

Job Summary:

Castaway restaurant in Burbank, CA is currently seeking a detail-oriented Service Director to oversee and manage the front-of-house operations. As a Service Director, you will be responsible for ensuring excellent customer service, managing the service staff, and maintaining a clean and organized dining room. You will also work closely with the kitchen staff to ensure timely and accurate food delivery, resolve customer complaints, and assist with inventory management. The ideal candidate will have prior experience in restaurant management and possess excellent communication, leadership, and problem-solving skills.

This person is also responsible for mentoring and coaching the team to consistently deliver a 5-Star experience to our employees, guests, partners and community. This person is responsible for being an innovator in our industry, meeting financial goals, and for continuously refining guest experience and company culture.

Competitive Benefits:

• Industry leading compensation + bonus program
• Comprehensive Health Plans that include, a variety of medical and dental plans, employer contribution HAS for yourself and dependents.
• Variety of Supplemental Benefit Plans for life’s unknowns
• 401k with annual employer match after 12 months (ER match 25% of the first 5% contribution)
• Employer paid life Insurance throughout the length of employment
• Monthly Reward Dollars to use at various company locations.
• Paid vacation starting at 2 weeks per year
• Paid/Floating holidays for 5 major holidays
• 24 hours paid Sick Time renewed yearly
• Education Assistance Program (EdAP) for hospitality related education growth
• Employee Assistance Program (EAP) to assist with work life balance
• Management Referral Program with a $4,000 payout for qualifying management positions

Pay: $80000 - $90000 / year

Responsibilities:

• Oversee and manage the front-of-house operations, including supervising the service staff, ensuring excellent customer service, and maintaining a clean and organized dining room
• Work closely with the kitchen staff to ensure timely and accurate food delivery, resolve customer complaints, and assist with inventory management
• Train and mentor new hires, provide ongoing coaching and support, and manage employee schedules and time off requests
• Develop and implement policies and procedures to improve service quality and efficiency
• Ensure compliance with all health and safety regulations and maintain accurate records of all incidents and accidents
• Manage restaurant inventory, including ordering supplies and managing vendor relationships

Qualifications:

• At least 3 years of experience in restaurant management, in a high-volume, upscale restaurant 
• Excellent communication, leadership, and problem-solving skills
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer.  It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

All offers are contingent upon a background check. 

Qualifications Education

Required

Bachelors

Experience

Required 3 years

Restaurant Management in a high-volume, upscale setting

Behaviors

Required

Dedicated : Devoted to a task or purpose with loyalty or integrity

Loyal : Shows firm and constant support to a cause

Leader : Inspires teammates to follow them

Enthusiastic : Shows intense and eager enjoyment and interest