Barista

Hei Hotels Inc.; Dallas (TX); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance through EyeMed

401(k) with matching

DailyPay access to earnings

Paid vacation, sick & holidays

Pet insurance

Hotel room discounts

Career growth opportunities

Job summary

HEI Hotels and Resorts in Dallas seeks a friendly and reliable Food & Beverage Associate to provide superior guest service in a fast-paced outlet. You will greet guests, take orders, prepare and serve beverages and meals, and ensure accurate billing while maintaining a clean, welcoming environment.

We value teamwork, positivity, and a commitment to consistent service. The role offers comprehensive benefits and growth opportunities within our Autograph Collection property.

Qualifications

• Basic mathematical skills to operate a cash register, make change, total guest checks, and count totals.
• Ability to operate a keyboard and Point of Sale procedures.
• Ability to effectively deal with and resolve conflict situations, such as inaccurate check totals.
• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, public, etc.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to, and understand requests.
• Prepare customers’ orders as requested accurately and efficiently.
• Ring guest check correctly.
• Close the check to the proper method of payment (cash, credit card or house charge).
• Ensures guest satisfaction; in case of dissatisfaction, negotiates resolution tactfully.
• Maintain the highest level of standards for all product preparation.
• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.
• Comply with accounting guidelines regarding receipt of payments, check totals, tip disbursement, cash drawer and house bank management.

Skills

Basic mathematical skills

POS procedures

Conflict resolution

Sit/stand flexibility

Verbal & written communication

Adapt communication style

Job description

About Us

Located in the middle of the most prestigious part of Uptown Dallas, The Stoneleigh is a storied landmark with a rich and alluring legacy. The Stoneleigh has recently completed a $20.0M renovation, and has relaunched as part of Marriott's prestigious Autograph Collection. All 176 rooms and public areas have been renovated, including our restaurant, Lions Den, and our bar, Bar Leonessa. Lions Den is the new home of the next restaurant from awarding-winning chef, Chef Michael White. Chef Michael White has many culinary accolades including the James Beard award; 5 simultaneous Michelin stars; and multiple New York Times 3-star and 4-star reviews. Chef Michael White’s concepts at The Stoneleigh include, the Lions Den, where each dish is composed with care, weaving together seasonal ingredients, global inspiration, and a distinctly Dallas spirit. Lions Den will be opening on May 1st, 2026.

Candidate Fit & Eligibility

You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience.

Compensation

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to, and understand requests.
• Prepare customers’ orders as requested accurately and efficiently.
• Ring guest check correctly.
• Close the check to the proper method of payment, (i.e., cash, credit card or house charge).
• Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.
• Maintain the highest level of standards for all product preparation.
• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.
• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
• Balance house bank at the end of the shift.
• Retrieves and returns bank from vault to workstation and return, to ensure accountability.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.
• Ability to operate a keyboard and Point of Sale procedures.
• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Equal Opportunity & Inclusion

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.