Upscale Hotel Server – Live-Entertainment Dining

Omni Hotels & Resorts; Frisco (TX); On-site; USD 21,000 - 32,000; Full time

Job summary

Omni Frisco Hotel is seeking an attentive server to greet guests, take orders, describe menus and beverages, and deliver warm, efficient service in a high-energy, sports- and events-driven dining room. You will work with a collaborative team, maintain MICROS accuracy for orders and payments, and uphold Omni’s service standards during peak hours and weekends.

Join a team that values guest satisfaction, accuracy, and professional presentation while supporting guests through busy service periods

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Skills

Customer service

English communication

Cash handling

Stress management

Teamwork

Tools

MICROS

Job description

Omni Frisco Hotel is seeking an attentive server to greet guests, take orders, describe menus and beverages, and deliver warm, efficient service in a high-energy, sports- and events-driven dining room. You will work with a collaborative team, maintain MICROS accuracy for orders and payments, and uphold Omni’s service standards during peak hours and weekends.

Join a team that values guest satisfaction, accuracy, and professional presentation while supporting guests through busy service periods