Upscale Dining Busser – Elevate Guest Experience

Acme Hospitality Group; Santa Barbara (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

Acme Hospitality is seeking a Busser to maintain a clean, organized dining area and support the waitstaff in delivering exceptional guest experiences. You will clear and reset tables, assist in delivering food and beverages, and help with setup, breakdowns, and event support.

The role requires teamwork, strong communication, and the ability to work in a fast-paced environment while upholding health and safety standards.

Qualifications

• Previous experience as a Busser or Server Assistant in a fine dining or upscale restaurant is preferred.
• Knowledge of fine dining etiquette and service standards.
• Excellent communication skills to effectively communicate with the waitstaff, kitchen staff, and guests.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Physical stamina and ability to lift and carry heavy trays or bus tubs.
• Attention to detail to ensure accurate and consistent table setups.
• Customer service-oriented mindset with a focus on providing exceptional dining experiences.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Professional and polished appearance, adhering to dress code and grooming standards.
• Ability to stand and walk for extended periods.
• Ability to handle and resolve guest concerns or complaints in a professional manner.
• Positive attitude and willingness to contribute to the overall success of the restaurant.
• Current Food Handler Certification

Responsibilities

• Clear tables promptly and efficiently after guests have finished their meals, ensuring that used dishes, glassware, and utensils are removed.
• Reset tables with clean and properly arranged table settings, including linens, cutlery, glassware, and condiments.
• Assist in delivering food and beverages to guests' tables, working closely with the waitstaff to ensure accurate and timely service.
• Pre-bus tables by removing empty plates, glasses, and clutter throughout the meal, keeping the dining area clean and organized.
• Provide exceptional customer service by promptly addressing any guest requests or concerns related to table cleanliness or organization.
• Maintain the cleanliness and tidiness of the dining area, including sweeping, mopping, and wiping surfaces as needed.
• Restock and replenish necessary items, such as napkins, straws, and condiments, at each table.
• Collaborate with the waitstaff and kitchen staff to ensure smooth coordination of service, including communicating special requests or modifications to orders.
• Assist in the setup and breakdown of tables, chairs, and any additional equipment required for special events or private dining reservations.
• Maintain a clean and organized work area, including ensuring that bussing stations are properly stocked with necessary supplies.
• Assist in the disposal of trash and recycling in accordance with waste management guidelines.
• Follow all health and safety regulations, including proper food handling and sanitation practices.
• Support other team members as needed, including helping with special events or providing assistance in other areas of the restaurant.
• Maintain a positive and professional attitude, contributing to a harmonious and efficient work environment.
• Polish glassware, plate ware and silverware as needed.
• Attend staff meetings and training sessions as required.

Skills

Communication skills

Teamwork

Customer service

Attention to detail

Stamina

Flexible shifts

Professional appearance

Calm under pressure

Food safety knowledge

Adaptability

Education

Food Handler Certification

Job description

Acme Hospitality is seeking a Busser to maintain a clean, organized dining area and support the waitstaff in delivering exceptional guest experiences. You will clear and reset tables, assist in delivering food and beverages, and help with setup, breakdowns, and event support.

The role requires teamwork, strong communication, and the ability to work in a fast-paced environment while upholding health and safety standards.