Upper Mid Market Account Manager

Absorb Software Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first work

Health and wellness benefits

Equipment allowance

Monthly flex allowance

Career growth and mobility

Job summary

Absorb Software Inc. is seeking an Upper Mid-Market Account Manager to drive revenue growth by expanding Absorb usage within assigned accounts. You will build relationships, uncover upsell opportunities, and align Absorb solutions with client goals.

The role focuses on net retention and long-term partnerships. The ideal candidate excels at relationship building, communication, and problem-solving, with 5+ years of client management experience in a fast-paced environment.

Qualifications

• Post-secondary degree (preferably in business or a related field).
• 5+ years of experience successfully managing client relationships and driving revenue growth through upselling.
• Very strong time management and organizational skills.
• Very strong verbal and written communication skills.
• Outgoing and personable nature with a sales driven attitude, strong team player.
• Ability to thrive in a dynamic, fast-paced environment that changes constantly.
• Experience working with a global client base (preferred).
• Fluency in additional languages (preferred).
• Experience working with industry tools such as Salesforce (preferred).

Responsibilities

• Increase the net dollar retention of your book of business through upsells and cross sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
• Generate and close new opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

Skills

Client relationship management

Upselling & cross-selling

Time management

Verbal and written communication

Sales driven attitude

Team player

Education

Post-secondary degree (business or related field)

Tools

Salesforce

Excel

PowerPoint

Job description

“I love the collaborative environment at Absorb! As an Account Manager, I get the opportunity to work with great folks and I’m proud to be a part of the team. Absorb has an awesome culture that values positivity, uniqueness, and collaboration from every department. There is a commitment to innovation and growth that allows us to overcome challenges and learn new skills. The work we do makes a real difference and honored to partner with my clients to achieve our shared success.” - Tommy Rowan, Account Manager

As an Upper Mid-Market Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.

The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.

Increase the net dollar retention of your book of business through upsells and cross sells

Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships

Generate and close new for opportunities for ‘land and expand’ within assigned accounts

Generate proposals and other client facing documentation to assist your sales process

Identify and develop meaningful client relationships

Accurately manage and report your sales pipeline monthly and quarterly

Thoroughly understand Absorb subscription models to effectively answer client questions

Participate in team meetings and projects to improve sales processes & sales output

Develop strong internal relationships to support client lifecycle

Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

What you’ll bring:

Post-secondary degree (preferably in business or a related field)

5+ years of experience successfully managing client relationships and driving revenue growth through upselling

Very strong time management and organizational skills

Very strong verbal and written communication skills

Outgoing and personable nature with a sales driven attitude, strong team player

Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional preferred qualifications:

Experience working with a global client base

Strong MS Office skills – primarily Excel and PowerPoint

Fluency in additional languages

Experience working with industry tools such as Salesforce

Technologies we use:

AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?

What we offer:

Fully remote-first work with flexible work arrangements

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

New Hire Equipment Allowance and monthly Flex Allowance to support your success

Endless opportunity for career growth and internal mobility

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

We achieve exceptional results by genuinely caring about each other and the work we do

We’re united, and we grow through our commitment to elevating continual learning!

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.