Upholsterer

OCI Oceania Cruises; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Norwegian Cruise Line Holdings is seeking an Upholsterer with a proven background in upholstery and carpentry to service vessels internationally. The role requires fluent English, excellent grooming and social skills, and the ability to work under pressure in a fast-paced cruise ship environment.

On-board duties include repairs, installations, and collaboration with housekeeping and ship leadership. A strong guest service mindset and adaptability are essential for success.

Qualifications

• Must be fluent in English.
• Able to perform basic geometrical and numerical calculations.
• Proven Upholstery and Carpentry experience with fabrics knowledge.
• Understanding of the highest level of service.
• Outgoing personality, open minded and flexible.
• Ability to work in an international environment.
• Ability to perform well under pressure.
• Impeccable grooming and excellent social skills.
• Well organized.

Responsibilities

• Repairs broken furniture.
• Assists Housekeeping on turnaround days for emergency maintenance inside staterooms and suites.
• Maintains an accurate inventory of fabrics and tools.
• Installs carpets and wallpaper when required.
• Assists guests with repairing broken luggage, bags, shoes, etc.
• Performs all other duties as requested by supervisor.

Skills

Fluent English

Customer service

Outgoing personality

Social skills

Education

Upholstery & Carpentry experience

Fabrics & materials knowledge

Ability to work under pressure

Job description

Working Hours - Breaks

• Working Hours are 8:00am until 6:00pm
• Coffee Break 10:00 to 10:30
• Lunch 12:00 to 13:00
• Short Coffee Break 15:00

Responsibility and Authority

• Guest Experience Demonstrates genuine concern for guests’ wellbeing at all times;
• Operational and Administrative Does re-upholstery and varnish when required
• Repairs broken furniture
• Assists Housekeeping on turnaround days for emergency maintenance inside staterooms and suites. (loose hinges, scratches on furniture, silicon in showers/ bathtubs, etc)
• Participates in weekly inspections of public areas together with General Manager, Chief Purser, Chief Housekeeper, and Staff Captain.
• Maintains an accurate inventory of all fabrics, tools available on board
• Installs carpets and wall paper when required
• Assists guests with repairing broken luggage, bags, shoes etc as required by the Chief Purser.
• Performs all other duties as requested by supervisor.
• The Upholsterer submits a daily maintenance report form VOM 19.01.16
• Upholsterer Record Form describing the type of work performed and the number of hours worked. The report is verified and signed by the Chief Housekeeper.

Note: the upholsterer reports directly to the General Manager. The Chief Housekeeper and Chief Purser are authorized by the General Manager to verbally assign small "emergency tasks" when ever necessary. All big jobs are planned by the General Manager following instructions from shore side Hotel Operations. The Upholsterers will only execute verbal orders from the above referenced officers. All AVOs must be addressed to the Staff Captain as per established shipboard procedure. If necessary, and only on special circumstances, the upholsterers may help the Staff Captain if approved by the General Manager.

Finance

• Responsible for purchasing and ordering materials and tools required to perform assigned duties

Training and Development

• Promotes and Participates in Certified Cruise Professional Training Program
• Incorporates Signature Service standards of behavior in daily work

Social

• Maintains positive relationships with colleagues
• Respects the privacy and rights of colleagues
• Promotes cooperation and teamwork

Safety

• Monitor the practical application of the Company's policy, procedures and instructions.
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement. Participate in crew and passenger safety drills according to instructions from ship’s command; Complies with company safety and pollution prevention regulations;

Education and Experience

• Must be fluent in English.
• Be able to perform basic geometrical and numerical calculations.
• Have a proven background of Upholstery and Carpentry experience with sufficient knowledge of fabrics and materials related to this field.
• Understanding of the highest level of service;
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Impeccable grooming and excellent social skills;
• Well organized;

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.