Deck Steward - Pride of America

NCLA Norwegian Cruise Line America; United States; On-site; USD 26,000 - 38,000; Full time

Job summary

Norwegian Cruise Line Holdings (NCLH) operates ships offering guest services on deck areas. This role involves delivering towels and supplies, maintaining clean deck spaces, and assisting with beverage service and guest requests onboard.

Candidates must have 6 months of related hospitality experience and solid English skills. The job is full‑time aboard a vessel, requiring the ability to live in crew quarters and work 7 days a week.

Qualifications

• Six months of related experience on board ships, or in a land based hotel, or related hospitality establishment is required.
• Intermediate to Advanced verbal and written level of English is required.

Responsibilities

• Provides deck chairs, towels, blankets & any other requirements or request to guests on the open decks.
• Maintains the deck areas clean & tidy, with all furniture neatly arranged & in place if not in use.
• Distributes clean towels to guests on the deck & at the gangway during port days.
• Assists with & performs other beverage services, support tasks & guest services.
• Sanitation of the assigned areas & amenities at all times, in accordance with USPH / FDA and SEMS rules and regulations.
• Workstation is properly stocked, set & prepared to meet the daily business demands.

Skills

Experience on ships

English proficiency

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS

• Provides deck chairs, towels, blankets & any other requirements or request to guests on the open decks.
• Maintains the deck areas clean & tidy, with all furniture neatly arranged & in place if not in use.
• Distributes clean towels to guests on the deck & at the gangway during port days.
• Assists with & performs other beverage services, support tasks & guest services.
• Safe storage of all deck equipment, such as tables, chairs, umbrellas & cushions according to safety regulations.
• Follows company guidelines regarding uniform, personal grooming & hygiene.
• Follows company service standards that are offered on decks.
• Sanitation of the assigned areas & amenities at all times, in accordance with USPH / FDA and SEMS rules and regulations. Follows guidelines relating to the correct use, sanitation & maintenance of all relating deck equipment.
• Workstation is properly stocked, set & prepared to meet the daily business demands.
• Collects all related stock requisitions having the approval of the Bar Manager.
• Effectively communicates any problems, challenges, complaints or service difficulties in a timely manner to the immediate Supervisor on duty.
• Maintains an attentive & proactive approach, offering assistance to guests in need.
• Performs other related duties as assigned or as directed.

The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

DIMENSIONS

Must have a pleasant, accommodating personality, customer service oriented, responsible and well organized.

NATURE AND SCOPE

• Hands on attitude, leads by example. Always goes the extra mile to ensure passenger satisfaction.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

QUALIFICATIONS

• Six months of related experience on board ships, or in a land based hotel, or related hospitality establishment is required.
• Intermediate to Advanced verbal and written level of English is required.

EDUCATION

• High school diploma or foreign equivalent is required.

ATTRIBUTES

• Responsible and well-organized
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

PHYSICAL REQUIREMENTS

While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats. Work within different temperature changes—indoors to outdoors. Able to pass basic safety course. This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.