Upgrade Implementation Specialist

iSolved HCM; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Implementation Specialist II to drive the design and implementation of innovative solutions for Time and Attendance. This role is pivotal in ensuring customer satisfaction through effective project management and relationship building. You will lead clients through the implementation process, leveraging your expertise to enhance their experience with the SaaS software. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is perfect for you to make a significant impact.

Qualifications

• 2+ years of experience in business process implementation.
• Strong technical understanding and attention to detail required.

Responsibilities

• Lead customers in implementing Time and Attendance solutions.
• Conduct in-depth consultations to understand client needs.
• Train clients on the isolved system and ensure data integrity.

Skills

Functional Business Process Implementation

Fluent English

Technical understanding

Attention to detail

Teamwork

Initiative drive

Excellent written and verbal skills

Customer satisfaction

Education

Four-year degree or equivalent education

Job description

Why Work Here

• isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" customers
• Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations in Colombia, Guatemala and Mexico
• isolved awarded top places to work in the USA 2023 and we are proud of our TOP employee engagement results in 2024
• Our People Heroes have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row.
• isolved ranked top performer in SMB Payroll - 2023 Sapient Report

Summary/objective

The Implementation Specialist II will be responsible for assisting our customers with the design and implementation of their isolved solution - focusing in the area of Time and Attendance. As functional experts, they will help lead the customer in the build, testing and implementation of their SaaS software solution and associated business processes.

Essential Job Functions

• Lead new customers through isolved Time and Attendance implementations, ensuring their business processes are set up effectively.

• Plan and review key project timelines with customers to ensure deliverables and "go lives" are achieved.

• Escalate potential issues early to resolve without affecting implementation timeline.

• Contribute to the evolution and improvement of the Implementation process and how we can more efficiently meet the needs of the customer.

• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).

• Oversee and enforce company and departmental policies,

• Manage performance of Implementation project team members to ensure the highest success.

• Conduct in-depth client consultations to fully understand needs and uncover additional support opportunities.

• Ensure the accuracy and integrity of all data entered in the system is valid.

• Create strong client relationships based on trust, dependability, and responsiveness.

• Train clients on isolved system.

• Utilize all available tools and resources to research, troubleshoot and resolve client requests.

• Guide and drive clients towards the best solution for their business needs.

• Analyze client's existing systems, interface requirements, and business processes

• Perform all necessary functions to ensure a smooth transition to Service.

Minimum Qualifications

• Functional Business Process Implementation experience (min 2 years)

• Fluent English

• Technical understanding and capabilities

• Attention to detail, teamwork, initiative drive

• Four-year degree or equivalent education and business experience

• Excellent written and verbal skills

• Passion for customer satisfaction

Core Competencies

• Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions.

• Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.

• Accountable: Being answerable for your actions and owning up to commitments.

• Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.

• Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.

• Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.

• Cultivates Innovation: Creates new and better ways for the organization to be successful.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.