Upcoming 2025 Remote Customer Service Representative Opportunities - OH and PA areas

NiSource; Columbus (OH); Remote; Full time

Job summary

A leading utility services company in Columbus is seeking customer service representatives. The role offers competitive starting pay, opportunities for career advancement, and a flexible remote work option. Ideal candidates will possess strong communication skills and experience in customer service. Join a supportive and inclusive environment that values diversity and employee well-being.

Benefits

Flexible remote work option

Comprehensive training program

Supportive work environment

Qualifications

• One year of customer service experience.
• Proficient in navigating multiple systems.

Responsibilities

• Respond to customer inquiries regarding utility bills.
• Investigate billing accuracy and process customer requests.
• Handle escalated customer issues and ensure timely resolution.

Skills

Communication

Customer Service

Computer Skills

Education

High school diploma or equivalent

Job description

Employer Industry: Utility Services

Why consider this job opportunity:
- Starting Pay: $21.00 per hour for Traditional CSR role and $22.20 per hour for Bilingual CSR role
- Opportunity for career advancement and growth within the organization
- Flexible remote work option with requirements for a secure home office setup
- Supportive and inclusive work environment that values diversity
- Comprehensive training program to ensure employee success
- Commitment to employee safety and well-being

What to Expect (Job Responsibilities):
- Respond to customer inquiries regarding utility bills, service orders, and emergencies
- Investigate billing accuracy and process customer requests, including refunds and account changes
- Assist customers with credit/payment arrangements and direct them to self-service channels
- Handle escalated customer issues and ensure timely resolution
- Meet individual performance metrics and contribute to team goals

What is Required (Qualifications):
- High school diploma or equivalent
- One (1) year of customer service experience
- Proficient computer skills, including navigating multiple systems
- Ability to type a minimum of 25 WPM (Words Per Minute)
- Solid written and verbal communication skills in English; bilingual candidates must also be fluent in Spanish

How to Stand Out (Preferred Qualifications):
- 2-3 years of call center and/or customer service experience
- 2-5 years of previous customer service work-from-home experience
- Experience in the utility industry
- Advanced computer skills, including faster typing speed (60-65 WPM)

#UtilityServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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