Unstructured Data & Knowledge Management Team - Analytics Solutions Manager (VP)

JPMorganChase; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking an Analytic Solutions Manager to lead the knowledge management strategy across Consumer & Community Banking, partnering with senior leaders to publish machine-readable knowledge for AI agents and drive roadmaps across lines of business.

You will guide product analysts, data scientists, and engineers to build impactful data-driven products, while managing change and ensuring regulatory compliance across initiatives in a large financial services environment.

Qualifications

• Bachelor's degree or equivalent experience required; 7+ years product management in cross-functional settings.
• 4+ years leading knowledge management, search, or data science products with measurable impact.
• Strong product lifecycle knowledge and experience building AI-powered systems.
• Expertise in knowledge management standards, taxonomy, metadata, and AI-ready formats.
• Hands-on experience with unstructured content at scale and knowledge of RAG architectures and embeddings.

Responsibilities

• Define and deliver the knowledge management strategy; own backlog and multi-year roadmaps.
• Lead outreach across lines of business with playbooks and enablement programs.
• Set strategy for structuring content into machine-readable formats for AI agents.
• Identify opportunities where automation creates business value and scale pilots.
• Guide analysts, data scientists, and engineers to ship impactful products with measurable outcomes.
• Lead market research and stakeholder engagement to align roadmaps with customer needs.
• Oversee change management ensuring compliance with risk and regulatory requirements.

Skills

Product management

Knowledge management

AI governance

Stakeholder engagement

Change management

Education

Bachelor's degree or equivalent experience

Master's degree (preferred) in CS or related field

Tools

AI productivity tools

Job description

Job Description

Join the team building the data foundations, platforms, and intelligent products that power decision-making across JPMorgan Chase. We are turning the firm's data and knowledge into trusted, reusable assets at scale.

Job Description

Join the team building the data foundations, platforms, and intelligent products that power decision-making across JPMorgan Chase. We are turning the firm's data and knowledge into trusted, reusable assets at scale.

As an Analytic Solutions Manager, within the CCB Data & Analytics Knowledge & Unstructured Data team, you will partner with leaders across Chase Consumer & Community Banking to design and drive how the firm documents and publishes knowledge in a machine-readable state that is maximally usable by AI agents and set the strategy, build the roadmaps, and lead outreach to lines of business to shape their unstructured-data publishing approach.

Job Responsibilities

• Partner with senior CCB leaders to define and deliver the knowledge management strategy; own the backlog, drive the product vision, and build multi-year roadmaps that align priorities across lines of business.
• Build and run structured outreach across lines of business — engagement models, best-practice playbooks, and enablement programs that drive adoption of common standards and a shared knowledge approach at scale.
• Set the strategy for uplifting content into machine-readable, RAG-friendly formats — structure, metadata, taxonomy, and governance — so knowledge bases across the firm are ready for agentic consumption.
• Identify high-impact areas where tool use and automated workflows create business value; pilot, measure, and scale the winners across the firmwide knowledge domain.
• Guide product analysts, data scientists, data owners, and engineers to build impactful products, shipping iterative improvements against clear success metrics.
• Lead discovery and market research to uncover customer solutions and integrate them into the roadmap; engage customers across organization to understand pain points, gather feedback, and validate features.
• Lead change management across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements — managing timelines and dependencies, monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders throughout.

Required Qualifications, Capabilities, And Skills

• Bachelor's degree or equivalent experience, plus 7+ years of product management experience owning delivery in complex, cross-functional environments.
• 4+ years leading knowledge management, search, or data science products, with measurable impact on business outcomes.
• Strong command of the product development lifecycle (discovery, ideation, requirements, roadmap, business benefits, experimentation) and value measurement, with hands-on experience building AI-powered systems.
• Expertise in knowledge management strategy and standards — taxonomy, metadata, versioning, lifecycle workflows, and machine-readable/AI-ready formats and familiarity with enterprise knowledge management platforms, search/retrieval systems, and analytics for relevance and answer-quality evaluation.
• Hands-on experience with unstructured content at scale — documents, transcripts, images, audio/video — and building the pipelines to make it AI-ready and practical understanding of RAG architectures, embeddings, vector stores, and chunking/indexing strategies.
• Strong knowledge of generative AI technologies and a demonstrated ability to build stakeholder relationships and lead change management in a regulated environment.
• Power user of AI productivity tools, fluent in connectors, skill development, and context curation for AI enablement.

Preferred Qualifications, Capabilities, And Skills

• Preferred qualifications include master's degree in computer science, knowledge representation, or a related discipline.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.