Unrepresented Bodily Injury Adjuster - EST/CST - Remote

MedStar Health; Illinois; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is looking for an Unrepresented Bodily Injury Adjuster to work remotely, investigating bodily injury claims and ensuring fair settlements. The position requires strong communication skills and 2+ years of relevant experience. Enjoy a supportive benefits package, including tuition reimbursement, flexible scheduling, and career development opportunities in this role.

Benefits

Tuition reimbursement

401(k)

Flexible scheduling

Ongoing training and education reimbursement

Qualifications

• Experience in bodily injury claims handling or related fields.
• 2+ years of claims adjusting experience.
• Strong communication skills and ability to work independently.

Responsibilities

• Investigate automobile accidents, assess coverage, liability, and damages.
• Negotiate settlements and maintain accurate documentation.
• Use calls, emails, and video chats to guide customers through claims.

Skills

Business Communications

Critical Thinking

Customer Centricity

Digital Literacy

Fraud Investigation

Inclusive Leadership

Information Collection

Learning Agility

Results-Oriented

Strategic Thinking

Time Management

Job description

Unrepresented Bodily Injury Adjuster - EST/CST - Remote

tuition reimbursement, 401(k), remote work

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts and airbags to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating moderately complex and occasionally complex, unrepresented claims, including uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, Injury Casualty Soft Tissue (ICST), and other moderate or major claims. Responsibilities include taking recorded statements, resolving loss of use claims, making payments, and negotiating or referring bodily injury issues that cannot be resolved.

A Day in the Life

As an Unrepresented Bodily Injury Adjuster, you'll investigate automobile accidents involving property damage and bodily injury, working remotely from your home. You'll assess coverage, liability, damages, and communicate with customers via calls, email, and text. Using innovative platforms, you'll negotiate fair injury settlements efficiently.

Benefits

Allstate provides a comprehensive benefits package from Day 1, including:

• Competitive pay and career development support
• Flexible scheduling and work/life balance policies
• Ongoing training and education reimbursement
• Other benefits like 401K, pension, and more. Learn more at www.allstategoodlife.com

Roles and Responsibilities

• Customer Service Expert: Demonstrate empathy, clarity, and partnership in claims handling.
• Investigator: Independently review damage and interpret policies to determine coverage.
• Effective Communicator: Use calls, emails, and video chats to guide customers through claims.
• Negotiator: Evaluate and negotiate settlements with various stakeholders.
• Problem Solver: Utilize tools and critical thinking to resolve claims efficiently.
• Recorder: Maintain accurate documentation and execute policies to protect company interests.

Work Location

This is a permanent remote role within the United States, excluding California, Alaska, Washington, and Hawaii. Requirements include a dedicated home office, minimum internet bandwidth of 50 MB down/5 MB up, and appropriate workspace.

What We Provide

• Equipment such as laptop, monitors, headset, keyboard, and mouse
• Connectivity reimbursement of $80/month

Preferred Qualifications

• Experience in bodily injury claims handling or related fields
• 2+ years of claims adjusting experience
• Colossus evaluation experience is a plus
• Strong communication skills and ability to work independently
• Knowledge of insurance policies and liability

Licenses and Certifications

May require obtaining an adjuster or appraiser license within 60 days of hire, with support from the company.

Additional Notes

This description is not exhaustive. Regular attendance is essential. The role involves performing other duties as assigned.

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Skills

Business Communications, Critical Thinking, Customer Centricity, Digital Literacy, Fraud Investigation, Inclusive Leadership, Information Collection, Learning Agility, Results-Oriented, Strategic Thinking, Timeline Management, Time Management

Compensation

Background checks are required. The company generally does not sponsor visas. Discrimination based on various protected statuses is prohibited. We value diversity and encourage all qualified candidates to apply.

For application, please apply directly through the employer’s website.