Universal Teller I (Full Time)

INTERNATIONAL BANK OF COMMERCE; Rio Grande City (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

401k Profit Sharing Program

Vision & Dental

Disability Insurance

Paid Holidays & Sick Leave

Job summary

IBC Bank is seeking a Universal Teller I to process teller transactions and deliver exceptional customer service in an in-office setting. You will balance cash, support branch operations, and promote our banking products to meet customer needs.

The role emphasizes accuracy, friendly service, and teamwork within the Teller Operations department. Prior cash handling and customer interaction experience are preferred.

Qualifications

• High school diploma or GED.
• Cash handling experience preferred.
• 1+ years experience interacting with people preferred.

Responsibilities

• Process teller transactions accurately and efficiently.
• Provide prompt, friendly customer service and uphold the IBC Experience.
• Balance cash drawer and assist with end-of-day procedures.
• Promote bank products and services to meet customer needs.
• Support sales goals and referral programs.
• Assist with branch procedures under dual control and training.

Skills

Oral & Written Communication

Quality/Accuracy

Teamwork

Guidelines Adherence

Sales Focus

Customer Service

Learning Agility

Mathematics

Critical Thinking

Problem Solving

Decision Making

Interpersonal Skills

Education

High school diploma or GED

Cash handling experience (1-6 months)

1+ years customer interaction

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time This is an in-office position. Department: 705 Teller Operations

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.

Job Description

ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

ESSENTIAL JOB FUNCTIONS

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

SKILLS

• Good oral and written communication (Bilingual preferred for border markets).
• 10 Key Focus on Quality/ Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/ Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1 + years of experience interacting with people preferred

Benefits

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program 401k Profit Sharing Program
• Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities.