Universal Teller I (Full Time)

IBC; Austin (TX); On-site; USD 32,000 - 36,000; Full time

Job summary

IBC Bank, a recognizable Texas-based bank, seeks a Universal Teller I in an in-office setting within the 705 Teller Operations department in Austin. The role focuses on accurate cash handling, customer service, and promoting bank products while maintaining daily balances and compliance with teller policies.

Applicants should have HS diploma or GED, some cash handling, and experience interacting with people.

Qualifications

• High school graduate or GED required.
• 1 to 6 months cash handling preferred.
• 1+ year s experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service.
• Balance and maintain assigned cash box and vault; perform end of day processes.
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities.
• Perform to Sales Performance Goals and Referral Programs.
• Attend company meetings and participate in branch procedures under dual control.
• Process foreign currency transactions and assist with branch operations.

Skills

10 Key

Quality Focus

Teamwork

Guideline Sensitivity

Sales/Results Focus

Service Orientation

Learning Strategies

Mathematics

Critical Thinking

Judgement & Decision-Making

Oral & Written Communication

Education

High school or GED

Cash handling experience

People interaction experience

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hirestalented, creative and dedicated individualsto help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments.IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

705 Teller Operations

Job Summary:

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

SKILLS

• Good oral and written communication(Bilingualpreferred for border markets).
• 10 Key
• Focus on Quality/ Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/ Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1 + years of experience interacting with people preferred

IBC Bank, a flagship institution of International Bancshares Corporation since 1966, offers comprehensive financial services and supports community growth across Texas with over $15 billion in assets.

Banking Credit Intermediation Financial Services

Company size 1,001–5,000 employees

Company type Public company Founded 1966

Total funding 0

Momentum

Team growth

Momentum

Team growth

5% in 12 mo

2,027 employees on LinkedIn

Feb 23 May 26

Employee experience

What it’s like inside

3.6

776 reviews

64% would recommend

Culture & values

Culture & values 3.5

Work-life balance

Work-life balance 3.8

Career opportunities

Career opportunities 3.7

Compensation & benefits 3.2

Capital

Funding history

Footprint

Where they work