Universal Teller I

INTERNATIONAL BANK OF COMMERCE; Chandler (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

Flexible Spending Program

401k

Profit Sharing Program

Vision

Dental

Disability

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

IBC Bank is seeking a Universal Teller I to handle teller transactions and deliver the IBC Experience with friendly customer service. This in-office role focuses on accurate cash handling, balance duties, and building customer relationships to identify banking needs.

Responsibilities include promoting products, meeting sales goals, and supporting branch operations. Prior cash handling and customer interaction experience are preferred, with bilingual skills a plus for border markets.

Qualifications

• Must have high school diploma or GED.
• 1–6 months cash handling preferred.
• 1+ years experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver the IBC Experience with prompt, friendly customer service.
• Balance cash drawer and perform end of day processes.
• Promote bank products and services to meet customer needs.
• Assist in branch procedures and training as needed.
• Support branch goals and sales referrals.

Skills

Oral and written communication

Bilingual (preferred)

Customer service

Sales focus

Teamwork

Quality and accuracy

Problem solving

Critical thinking

Decision making

Education

High school diploma or GED

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time This is an in-office position. Department: 705 Teller Operations

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the "IBC Experience". This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.

Job Description

ESSENTIAL JOB FUNCTIONS

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

SKILLS

Good oral and written communication (Bilingual preferred for border markets). 10 Key Focus on Quality/ Accuracy Teamwork Sensitivity to Guidelines Focus on Sales/ Results Service Oriented Learning Strategies Mathematics Critical Thinking Problem solver Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1 + years of experience interacting with people preferred

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities.

Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays