Universal Teller I

INTERNATIONAL BANK OF COMMERCE; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Life Insurance

401k

Vision

Dental

Disability

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

IBC Bank is hiring for the Universal Teller I position in an in-office setting. You will conduct and process various teller transactions while delivering the IBC Experience through prompt, efficient, and friendly service.

Maintain a balanced cash drawer and build customer relationships to identify products and services for banking needs. The role emphasizes meeting sales performance goals, following policies, and contributing to branch operations.

Qualifications

• Clear oral and written communication; bilingual preferred for border markets is not applicable here, but strong communication is essential.
• Teamwork and collaboration with colleagues to deliver customer service.
• Strong attention to accuracy and quality in handling cash and transactions.
• Willingness to promote bank products and services to meet customer needs.

Responsibilities

• Process teller transactions accurately and efficiently.
• Balance cash drawer and handle end-of-day processes.
• Provide prompt, friendly service and maintain customer relationships.
• Promote bank products and services to meet customer needs and sales goals.
• Follow teller policies and procedures and participate in branch operations.

Skills

Oral and written communication

Teamwork

Attention to detail

Sales / cross-sell

Education

High school diploma or GED

Job description

Job Summary

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's \"We Do More\" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 705 Teller Operations Job Summary: The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.

Job Description

ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Process paying and receiving teller transactions Deliver the IBC Experience by providing prompt, efficient and friendly customer service Balance and maintain assigned cash box and vault if applicable as well as perform end of day process Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities Perform successfully to the Sales Performance Goals and Referral Programs Participate in product and service initiatives for bank growth Attend company meetings Process foreign currency transactions Follow proper procedures to minimize errors and reduce losses Assist in solving issues that pertain to customer transactions Answer all banking related inquiries Operate and maintain all necessary teller equipment Assist with branch procedures under dual control requirements including the branch opening/ closing Assist on‑job training for their branch and other branches Flexibility to report to work and assist other branches Perform the duties of the sales functions Perform other duties as assigned

SKILLS

Good oral and written communication (Bilingual preferred for border markets). 10 Key Focus on Quality/ Accuracy Teamwork Sensitivity to Guidelines Focus on Sales/ Results Service Oriented Learning Strategies Mathematics Critical Thinking Problem solver Judgement and sound decision‑making abilities

Education & Experience

High school graduate or GED equivalent 1 to 6 months cash handling preferred 1 + years of experience interacting with people preferred IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's \"We Do More\" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to \"Do More\" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of \"Doing More\" in our communities.

Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays