Universal Teller I

IBC Bank; Cedar Park (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

IBC Bank is seeking a Universal Teller I to handle customer transactions, balance cash, and deliver the IBC Experience. The role emphasizes friendly service and accurate cash handling while identifying banking needs for customers.

Responsibilities include promoting products, meeting sales goals, and supporting branch operations. Candidates should have a high school diploma and some cash handling experience; in-office positions require teamwork and flexibility.

Qualifications

• Good oral and written communication skills; bilingual preferred for border markets.
• 10 Key data entry and accuracy.
• Commitment to quality and accuracy in all transactions.
• Teamwork and collaboration with colleagues.
• Ability to follow policies and guidelines.
• Sales orientation and ability to promote bank products.
• Customer service focused and service oriented.
• Willingness to learn and adapt
• Solid math skills for transactions and balancing cash.
• Strong critical thinking and problem-solving abilities.
• Sound judgement and decision-making in daily tasks.
• Experience with customer service or cash handling is a plus.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver a friendly, professional IBC Experience to customers.
• Balance and maintain cash drawer and perform end-of-day procedures.
• Promote bank products to meet customer needs.
• Meet sales and referral goals through branch activities.
• Participate in product/service initiatives for branch growth.
• Handle branch operations and openings/closings.
• Assist training for branch staff as needed.
• Support other branches as required.
• Perform other duties as assigned.

Skills

Good oral & written comms

10 Key

Focus on quality

Teamwork

Adherence to guidelines

Sales orientation

Service oriented

Learning strategies

Mathematics

Critical thinking

Problem solving

Judgement & decision making

Education

High school graduate or GED

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type

Full time

This is an in-office position

Department

705 Teller Operations

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactionsFollow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

SKILLS

• Good oral and written communication (Bilingual preferred for border markets).
• 10 Key
• Focus on Quality/ Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/ Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1 + years of experience interacting with people preferred