Universal Bank Advisor I

Adelphi Bank; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Adelphi Bank is seeking a Universal Bank Advisor I to establish relationships with customers and provide a broad range of financial services. The role focuses on delivering outstanding service, guiding clients through deposits, loans, and account types, and promoting bank products.

Responsibilities include mentoring tellers, processing transactions, opening/closing accounts, and ensuring CIP/BSA compliance while contributing to branch goals and a positive environment.

Qualifications

• Education/Experience: GED or HS diploma; 1–3 months related experience or training.
• Language Ability: Read simple instructions and memos; write simple correspondence.
• Mathematical Ability: Basic arithmetic, percentages and balancing cash drawers.
• Reasoning Ability: Apply instructions; solve problems with standard procedures.
• Certificates and Licenses: NMLS registration or ability to obtain.

Responsibilities

• Provide a high level of customer service to clients and employees.
• Mentor, train, and develop other tellers; process transactions accurately.
• Open and close accounts; balance cash drawer; handle deposits and withdrawals.
• Promote bank products and services; identify customer needs and provide solutions.
• Lead the branch team to attain branch goals; maintain policy compliance.
• Ensure compliance with Bank Secrecy Act and CIP procedures.
• Participate in branch meetings and coaching sessions; support audits and security.
• Represent the bank professionally with customers, employees, and vendors.

Skills

Customer Service

Communications

Planning/Organizing

Adaptability

Integrity

Safety and Security

Safety and Security

Education

GED or High School Diploma

Tools

Microsoft Office Suite

Banking Databases

Job description

Position Summary:

The Universal Bank Advisor I is responsible for establishing a full relationship with customers. The Universal Bank advisor I is personally committed to consistently exceed customer expectations by providing a broad range of financial service needs.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Universal Bank Advisor I is responsible for providing a high level of customer service to our clients and employees.
• Performs routine branch duties including but not limited to mentoring, training, and developing other Tellers; processing transactions efficiently, professionally, and accurately; identifying customer needs; promoting bank products and services; maintaining and accurately balancing teller cash drawer; open and close all depository accounts; assisting with night depository, vault, and other duties.
• Helps to lead the branch team to attain branch goals.
• Adheres to all bank established policies, procedures, and overall banking regulations.
• Promotes, represents, and welcomes current and potential customers, employees, and vendors to the bank in a professional and inviting manner.
• Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank’s products/services offered.
• Leads and encourages a positive working environment with a can-do attitude which fosters our Mission, Vision, Shared and Guiding Principles.
• Proficiently performs routine, basic, and complex transactions including but not limited to: Accept and process deposits, withdrawals, transfers, check cashing, loan payments and advances. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are appropriately followed. Maintain proper cash levels and always keeps cash secure. Accurately balances drawer, and or vault (including buying/selling currency to Federal Reserve) and ATM. Reports variations in accordance with bank policy. Process daily branch capture, verifying accuracy of scanned documents to minimize non-posts. Open and Close accounts; completes required reports timely and accurately.
• Stays up to date on banks depository products accounts and online services.
• Actively develops, promotes, and leads awareness campaigns to help strengthen customer relationships.
• Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete and/or ensure all audit and security policies and procedures are followed in accordance with bank policies and Federal Regulation. Complete required compliance and job specific training. Familiarity and adherence of all Bank Secrecy Act requirements including the ability to identify and properly report fraudulent and suspicious loan activity.
• Complete and/or ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal Regulation.
• Actively participate in branch meetings, individual and group coaching/training sessions.
• Demonstrate comprehensive knowledge of all applicable bank policies and procedures. Work independently and exercise good judgement while keeping the bank’s financial interest in mind.
• Actively participate in bank functions and community activities as a representative of the bank.
• Other duties as assigned

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Competencies:

To perform the job successfully, an individual should demonstrate the following.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Integrity - Ability to maintain the integrity of highly confidential customer and Bank information.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• Previous Teller or Customer Service experience is a plus.

Language Ability: Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access), banking databases, and relevant software programs.

Certificates and Licenses:

• NMLS registered or ability to obtain NMLS registration

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods of time and move outside the bank. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee must be able to lift and/or move up to 25 lbs for coin shipments, moving bank equipment, etc. when necessary. Specific vision and hearing abilities required by this job include extended viewing of a computer screen consistent with a normal office environment.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.