Universal Technician

Certus Pest, Inc.; Columbus (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Certus Pest, Inc. is seeking a route-based Pest Control Technician in Columbus, GA to inspect properties, diagnose pest activity, and apply approved treatments using IPM methods.

You will deliver high-quality service, maintain equipment, and ensure safety compliance while supporting branch goals. Candidates should have a high school diploma and at least 5 years of driving experience, with a background in pest control or field service preferred.

Qualifications

• Strong communication with customers and clear service explanations.
• Able to diagnose pest activity and select effective treatments.
• Wamiliar with emerging AI tools for reporting and route optimization.
• Experience delivering risk-aware pest control in field settings.

Responsibilities

• Execute assigned pest control routes efficiently while maintaining company standards.
• Inspect, diagnose, and treat pest activity using IPM practices.
• Follow safety, PPE, and regulatory requirements during service delivery.
• Maintain service vehicles and tools in safe, ready-to-work condition.

Skills

Customer communication

Problem solving

AI technologies

Route management

Education

High school diploma

Job description

Description

Purpose

Deliver high-quality, route-based pest control services by inspecting customer properties, identifying pest issues, applying approved treatments, and ensuring safe, compliant, and timely service that protects customers, strengthens retention, and supports branch production goals.

Key Contributions

• Execute assigned service routes efficiently and professionally, ensuring all scheduled services are completed to company standards
• Inspect, diagnose, and treat pest activity using approved methods and Integrated Pest Management (IPM) practices
• Follow all safety, PPE, product label, and regulatory requirements during service delivery
• Maintain service vehicles, tools, and equipment in safe, route-ready condition
• Deliver a positive customer experience through clear communication and professional interaction.
• Participate in required training meetings and take ownership of any certification requirements
• Support branch operations through additional service tasks, inspections, and seasonal initiatives as needed.

Success Metrics

• Complete =98% of scheduled service stops, as assigned.
• Maintain =90% accuracy in service documentation and application compliance.
• Achieve =90% positive customer satisfaction scores on post-service surveys.
• Submit or sell a minimum of 8 qualified technician leads per month.
• Respond to =95% of service delivery issues or escalations within 24 hours with zero repeat issues.
• Maintain zero preventable safety or driving incidents.

Growth Impact

• Strengthens customer retention by delivering reliable, high-quality pest control services.
• Supports branch revenue goals by maintaining production levels, generating leads, and resolving service issues promptly.
• Enhances operational efficiency through accurate documentation, equipment upkeep, and route management.
• Protects regulatory and safety compliance through consistent adherence to licensing, product handling, and PPE protocols.

Capabilities & Strengths

• Strong communication skills with ability to build customer trust and clearly explain service needs and treatment plans.
• Sound judgment and problem-solving skills for diagnosing pest activity and selecting effective treatment strategies.
• Ability to adopt and use emerging AI technologies (e.g., pest identification apps, smart wearables, or automated reporting tools) to enhance service quality and efficiency.
• Tech-forward mindset with comfort using AI tools that support problem-solving, route efficiency, and improved customer communication.

Requirements

Required Qualifications

• High school diploma or equivalent with at least 5 years of proven driving experience.
• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.
• Ability to meet state regulatory requirements for pest control licensing and complete all associated company training programs.

Preferred Qualifications

• Previous experience in pest control, route-based service, or customer-facing technical roles.
• Prior licensure in general household pest/rodent control.
• Experience working independently in field-based, high-demand service environments.