Universal Customer Service Representative I

Westamerica; Fairfield (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Westamerica is a California-based commercial bank seeking a Customer Service Representative to join our team in Fairfield. You will respond to customer telephone inquiries by taking direct action or referring questions and requests, while complying with customer needs and selling bank services.

The role requires explaining Bank policy on rates and service charges. Previous customer service experience in banking is preferred; prior call center exposure is a plus.

Qualifications

• Experience in customer service in a banking environment preferred.
• Prior call center experience is a plus.
• Bilingual Spanish is highly desirable but not required.

Responsibilities

• Respond to customer telephone inquiries by direct action or referral questions & requests.
• Comply with customer requests, sell bank services and explain Bank policy regarding rates and service charges.

Skills

Customer service

Banking knowledge

Call center experience

Bilingual Spanish

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly working hours: 40

As Customer Service Representative, responds to customer telephone inquiries by direct action or referral questions & requests. Complies with customer requests, sells bank services, resolves problems, and explains Bank policy regarding rates and service charges.

Previous customer service skills in a banking environment preferred. Prior call center experience is a plus. Bilingual/Spanish highly desirable but not required.

EOE

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