Universal Banker/Teller

FVSBank; Oshkosh (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

FVSBank is seeking a Universal Banker/Teller who provides exceptional customer service while accurately processing transactions and promoting various banking products. The ideal candidate will possess a high school diploma, excellent interpersonal skills, and a commitment to compliance and customer satisfaction. Candidates should be ready to work in a dynamic, team-oriented environment with opportunities for growth.

Qualifications

• Excellent customer relations and professional demeanor.
• Experience in cash handling and customer service.
• Ability to work variable schedules and multi-task.

Responsibilities

• Provides direct customer service, processes transactions, and maintains accuracy.
• Suggests additional products/services, balancing cash, and reconciling transactions.
• Performs compliance training and adheres to security policies.

Skills

Customer relations

Cash handling

Basic math

Education

High School diploma or equivalent

Job description

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Job Requirements:

Job Summary: Provides direct customer service in a manner which results in satisfied customers and helps the Bank grow its business by promoting multiple product and service usage. Customer service includes cashing checks, accepting deposits, processing withdrawals and account closures, transferring funds, handling telephone calls, money orders, and loan payments. Work may be performed at the Teller counter, drive-up, or in an office. Follows established policies and procedures.

Essential Functions:

1. Maintains confidentiality at all times.
2. Performs clerical responsibilities promptly.
3. Stays current with policies and procedures, performs teller functions accordingly.
4. Welcomes customers warmly, addressing them by name with a smile and eye contact.
5. Serves customers efficiently and courteously, ensuring transaction accuracy and daily balancing.
6. Handles incoming calls, verifies customer identity, responds to inquiries and service requests.
7. Updates customer account information and makes necessary changes.
8. Completes paperwork and inputs data to establish accounts, providing disclosures.
9. Supports business development by suggesting additional products/services and maintaining records.
10. Maintains knowledge of deposit products and services.
11. Ensures transaction accuracy and data entry precision.
12. Balances cash and reconciles transactions, correcting errors as needed.
13. Completes required compliance training and performs teller functions per compliance standards.
14. Understands security policies, assists in opening/closing procedures.
15. Adheres to the Bank's Core Values.

Other duties may be assigned as necessary. The role requires regulatory compliance.

Additional Qualifications:

• Excellent customer relations and professional demeanor.
• High School diploma or equivalent.
• Positive, team-oriented attitude.
• Experience in cash handling and customer service.
• Basic math and computer skills.
• Ability to work variable schedules, multi-task, stand for long periods, view screens and cash, and travel as needed.

FVSBank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or veteran status.

Application Instructions:

Apply online at: https://www.fvsbank.com/about/careers.html