Universal Banker / Teller

Canyon View Credit Union; City of Saratoga Springs (NY); On-site; Full time

Job summary

A leading credit union is seeking a Financial Service Representative to enhance member satisfaction through exceptional service. The role involves processing transactions, identifying needs, and building relationships while ensuring compliance with policies. Opportunities for advancement and ongoing training are available, making this an ideal position for motivated individuals.

Benefits

Opportunity for advancement and career growth

Ongoing paid training opportunities

12 paid holidays

Paid vacation, personal, and sick time off

Affordable health insurance options for all employees

14.47% 401(k) contribution (no matching necessary)

Discounts on Credit Card interest rates

Discounts on Mortgage Loan fees

Qualifications

• 6 months of similar or related experience preferred.
• Proficient with standard office business machinery and software.
• Previous cash handling experience.

Responsibilities

• Process transactions accurately and efficiently.
• Identify financial needs and offer solutions.
• Develop and maintain member relationships.

Skills

Effective communication skills

Customer service

Cash handling

Education

High School diploma, G.E.D, or other equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Hours: 9:00 am – 6:00 pm, Monday – Friday, w/some Saturdays 9:00 am - 2:00 pm.

Pay: $18.75/hr. or possibly higher depending on experience.

Your Purpose will be:

Every employee is responsible for fulfilling our Mission Statement: To improve the financial well-being of our members, while providing world-class service.

The person in this position of Financial Service Representative (FSR) will function in various roles depending on the need of the branch, like the duties of a Teller, Banker, and Loan Officer. This person will help members by processing transactions, identifying members’ needs and offering solutions. This person will have a dedicated focus to increase member satisfaction and account retention by providing world-class service.

What you’ll do:

• Actively listen to identify the financial needs and goals of our members.
• Process, deposits, withdrawals, payments, wire transfers, and other member transactions accurately and efficiently in accordance with established policies and procedures.
• Examine checks presented and determine hold requirements.
• Maintain a professional and courteous attitude during transactions.
• Be highly knowledgeable of all Credit Union products and services.
• Develop and maintain new and existing member relationships and ensure that their needs are met though world class service.
• Buy and sell currency from the vault as necessary ensuring teller drawer cash limits are not exceeded.
• Makes outbound calls to members for onboarding and relationship building.
• Offer solutions for members' financial needs by cross-selling products and services.
• Answer basic inquiries regarding interest rates, fees and account histories while complying with disclosure requirements, regulations, and privacy policies.
• Refers members that have Real Estate, Commercial Loan, and Wealth Management needs.
• Provide all information and documents needed for loan decisions honestly and accurately.
• Acquires necessary documentation to support loan application.
• Understands the Bank Secrecy Act and how it is applied.
• Other duties as assigned.

This Job posting is a condensed version of a fuller job description. Additional details can be provided upon request.

Perks for you:

• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• 12 paid holidays.
• Paid vacation, personal, and sick time off.
• Affordable health insurance options for all employees.
• 14.47% 401(k) contribution (no matching necessary).
• Discounts on Credit Card interest rates.
• Discounts on Mortgage Loan fees.

Requirements

The experience you need to succeed:

• High School diploma, G.E.D, or other equivalent.
• 6 months of similar or related experience preferred.
• Effective communication skills.
• Proficient with standard office business machinery and software.
• Working knowledge to Microsoft Word/Excel/Outlook.
• Previous cash handling experience.

Work Environment & Physical Requirements:

• Works primarily in a branch office environment with occasional trips to field environment locations. This includes but is not limited to various outdoor and indoor climates, public venues, and driving conditions.
• While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands, and fingers to handle, feel, grasp and reach. A computer, phone -possibly including a smart phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.